The role supports the TOC Program’s focus on safe, cost-effective, high-quality care after hospitalization and contributes to quality and value-based outcomes such as reduced 30-day readmissions, improved emergency department utilization, and improved care coordination for members with chronic conditions, behavioral health needs, and social determinants of health needs. The TOC Supervisor works under the direction of the Health Coordination Director, alongside the Health Coordination Managers, and is responsible for supervising day-to-day team activities, coaching staff, reinforcing workflows, monitoring productivity, supporting audit readiness, and serving as a subject matter expert for TOC processes.