You want to delight customers with great food and good vibes* You are friendly and customer service oriented* You have strong written and verbal communication skills* You enjoy problem-solving* You enjoy higher levels of noise from music, customer and employee traffic* You love working in a fast-paced environment* You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish* You can handle the heat of the kitchen - knife skills are a plus!* You're at least 18 years old* A minimum of 1 year supervisory experience in a restaurant or retail environment preferred* You're able to stand/walk for 8-9 hours or as needed* You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally* Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment. Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-* Potbelly cannot make guarantees about tip earnings*At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths.