Qualifications: High school education Friendly, outgoing personality Working knowledge and understanding of Nordic, alpine touring, splitboarding, snowshoeing, or any combination thereof preferred Previous instruction experience with any or all of the above preferred Previous customer service experience preferred Previous cash handling experience helpful Previous trail grooming experience a plus Required Knowledge and Skills: Excellent customer service and communication skills Basic knowledge of ski, splitboard, and snowshoe equipment Experience skiing and/or boarding in a variety of conditions and terrain Ability to complete tasks quickly and under pressure Patience, kindness, and an appreciation for outdoor winter activity Physical and Mental Demands: Prolonged periods of standing and walking short distances Minor lifting Occasional snow shoveling and moving of ski racks Occasional exposure to cold temperatures Work Environment: Work is performed primarily indoors but may include outdoor tasks such as moving ski racks, shoveling snow, guiding, and/or teaching. Essential Functions: Provide excellent customer service to every person who enters the BV Backcountry and Nordic Sports Center Sell equipment rentals, retail items, lessons and guiding services, and lift tickets while presenting guests with opportunities for purchasing additional Bolton Valley products and services Assist guests in selecting appropriate ski, splitboards, or snowshoe rental equipment Distribute equipment to guests Provide information about trail conditions, terrain, and equipment that will best suit each guest Assist in the overall cleanliness and functionality of the Sports Center If possible and necessary, occasionally provide supplemental Nordic trail grooming service - may train if necessary.