NewCulinary Team Member Noodle LabCulinary Team MemberBoston, MA$12–$15 / hourFrom perfectly seasoned broths to hand-crafted toppings and house-made components, every bowl reflects our uncompromising commitment to quality, creativity, and the guest experience served fast, priced fair, in a space that captures the energy of the street markets that inspired it. Rooted in generations-old family recipes and a commitment to authentic, responsibly sourced ingredients, we craft exceptional noodle dishes that celebrate tradition and bold culinary innovation.
NewRelationship Banker I North Easton Savings BankRelationship Banker IBrockton, MAAn individual’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, business or organizational needs, affordability and market pay. Tapping into your exceptional customer service skills, you’ll assist customers by leveraging a comprehensive understanding of deposit and consumer loan products to efficiently and accurately process customer requests.
Emergency Call Handling Project Manager - Command Center Solutions and Services Motorola Solutions IncEmergency Call Handling Project Manager - Command Center Solutions and ServicesMARemote$110,000–$130,000 / yearThe projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center. Master Project Plan: Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.
Cash Processor Brink's, IncorporatedCash ProcessorRandolph, MAWho We Are: Brink's U.S., a division of Brink's, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. Clean off stations at end of day, bundle trash according to specified procedure, sort deposit slips, ensure no work is remaining, print check manifest and make sure deposits match.
Cash Processor BrinksCash ProcessorRandolph, MassachusettsBrink’s U.S., a division of Brink’s, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. Clean off stations at end of day, bundle trash according to specified procedure, sort deposit slips, ensure no work is remaining, print check manifest and make sure deposits match.
Cash Vault Teller Empyreal LogisticsCash Vault TellerShrewsbury, MAFull timeAbility to use a PC with keyboard and bar code scanner, cash processor, coin sorter/coin counter, calculator, copier, scanner, fax, telephone, printer, and other items as needed. If you are known as an exceptional employee who produces great work and believes in providing best-in-class customer service, we want you to join our growing team and share our vision.
Cash Management Product Support Specialist Navigant Credit UnionCash Management Product Support SpecialistSmithfield, RIFull timeThis role delivers exceptional service aligned with the Credit Union's core values and mission, supports members, branch staff, and internal teams, conducts business training, handles service inquiries, and provides system support. Researches and resolves member inquiries using tact and experience-based knowledge, and clearly explains applicable policies, procedures, products, and services while maintaining positive member relationships.
Cash Applications Specialist Encore Fire ProtectionCash Applications SpecialistPawtucket, Rhode IslandFull timeThe Opportunity: Every day, a surprising amount of money moves through a fire protection company — and at Encore, that cash flow depends on a small team that ensures every payment is applied accurately , so leadership can see a clear picture of the business in real time. If you like solving small financial puzzles, enjoy a fast paced environment, and love the idea of being the person everyone trusts to say “yes, that payment is in and here is where it went,” this role gives you the chance to make a real impact.
Global Business Process Owner - Order to Cash Bose CorporationGlobal Business Process Owner - Order to CashFramingham, MAFull timeThe role sets the process vision, operating model, performance metrics, and transformation roadmap, and serves as the single business authority for how O2C operates and evolves across the enterprise. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to applicant_disability_accommodationrequest@bose.com.
VP, Compliance - Card Services & Cash Management FidelityVP, Compliance - Card Services & Cash ManagementSmithfield, Rhode IslandRemoteThis role will serve as the central cross-business unit compliance contact for design, governance and oversight for personal card services products offered by Fidelity focusing on a number of areas including, but not limited to, a framework to comply with Regulation E, compliance obligations with respect to fraud and dispute handling, complaint management, customer protection obligations and card-specific controls. The Wealth and Brokgerage Compliance team provides compliance support to teams supporting a wide array of products and services including wealth management, retirement planning, active trading and brokerage services, cash management, college savings, and financial planning and engagement programs.
Equity Cash Trading - Sales Trading Desk Support (Analyst) Jefferies Financial Group IncEquity Cash Trading - Sales Trading Desk Support (Analyst)Boston, MA$80,000–$100,000 / yearThe successful candidate will play an important role in keeping the sales trading desk running efficiently by supporting client interactions, assisting with deal-related activity, and handling core operational and administrative functions. Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services.
Product & Strategic Lead - Cash Services, MD - State Street Alpha State Street CorpProduct & Strategic Lead - Cash Services, MD - State Street AlphaMA$170,000–$267,500 / yearThis global business lead is responsible for managing an effective business across senior leadership within Global Delivery, Global Sales, Global Client Management, Alpha organizations, and our technology partners. Provide executive leadership and oversight of the Cash Product Optimization organization, ensuring the team operates as a true product development function focused on feature design, roadmap execution, scalability, and reuse.
NewSAP Order to Cash Consultant, Manager PricewaterhouseCoopers LLPSAP Order to Cash Consultant, ManagerBoston, MA$99,000–$232,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As a SAP Order to Cash Consultant, Manager, you will lead our clients in their customer transformation journey by reimagining exceptional experiences for their customers and employees while achieving their revenue growth goals.
NewSAP Order to Cash Consultant, Senior Associate PricewaterhouseCoopers LLPSAP Order to Cash Consultant, Senior AssociateBoston, MA$77,000–$202,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . In this role at PwC, you will leverage your skills to respond effectively to diverse perspectives and needs, using a broad range of tools and methodologies to generate new ideas and solve problems.
Cash Applications Specialist Encore Fire Protection LLCCash Applications SpecialistPawtucket, RIEvery day, a surprising amount of money moves through a fire protection company - and at Encore, that cash flow depends on a small team that ensures every payment is applied accurately, so leadership can see a clear picture of the business in real time. If you like solving small financial puzzles, enjoy a fast paced environment, and love the idea of being the person everyone trusts to say "yes, that payment is in and here is where it went," this role gives you the chance to make a real impact.
Cannabis Budtender - Full time Bud's Goods + ProvisionsCannabis Budtender - Full timeWorcester, MAFull timeProviding upbeat, engaging and efficient assistance to guests on the sales floor to maintain the flow of guests while providing optimal guest service. A profound understanding of the required procedures to ensure that Bud's Goods & Provisions remains in compliance with all local, Department of Health and Cannabis Control Commission regulations.
Customer Service Cashier Roche Bros SupermarketsCustomer Service CashierCambridge, MA$15–$17.90 / hourNotify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Machines, tools, and equipment utilized: Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Customer Service- Cashier Roche Bros. SupermarketsCustomer Service- CashierWellesley, Massachusetts$15–$17.90 / hourPart timeNotify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations. Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Customer Service Assistant Manager Roche Bros SupermarketsCustomer Service Assistant ManagerWellesley, MA$19.40–$25.20 / hourThe Assistant Customer Service Manager provides support to the front end by assisting the Customer Service Manager in overseeing the daily front end operations of the store and ensuring customer satisfaction by providing skill development and on-the-job training for all front end associates. Loud noise, slippery floor surface, hazardous equipment (mechanical moving parts), contact with sharp objects, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust fumes, sprays, and hazardous cleaning solutions.
Customer Service- Assistant Manager Roche Bros. SupermarketsCustomer Service- Assistant ManagerWellesley, Massachusetts$19.40–$25.20 / hourFull timeOverview: The Assistant Customer Service Manager provides support to the front end by assisting the Customer Service Manager in overseeing the daily front end operations of the store and ensuring customer satisfaction by providing skill development and on-the-job training for all front end associates. Loud noise, slippery floor surface, hazardous equipment (mechanical moving parts), contact with sharp objects, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust fumes, sprays, and hazardous cleaning solutions.
Customer Service Representative Dependable CleanersCustomer Service RepresentativeBoston, MAWe are an award winning dry cleaner, including Best of Boston, Mayor of Boston''s Greenovate Award, Best of South Shore Living, Family Business Association''s Endurance Award and over 80 Readers Choice Awards. Our CSR's welcome our customers and complete accurate transactions in a pleasant manner allowing customers to recognize that we care about them and their garments.
P. T. Customer Service Representative Dependable CleanersP. T. Customer Service RepresentativeBoston, MA$17–$18.50 / hourCSRs will welcome customers, handle transactions accurately, and ensure customers feel valued and cared for. The ideal candidates will have experience in cash handling, in-person customer service, and possess excellent communication skills.
Part Time Customer Service Representative Dependable CleanersPart Time Customer Service RepresentativeMA$17–$18 / hourThe ideal candidates will have experience in cash handling, in-person customer service, and possess excellent communication skills. CSRs will welcome customers, handle transactions accurately, and ensure customers feel valued and cared for.
Cannabis Product Associate (Full-Time), MA Ethos CannabisCannabis Product Associate (Full-Time), MABoston, MA$18–$20 / hourFull timeOur mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. This role is responsible forassisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service.
NewGuest Services Associate, I (PT)- Club Wyndham OnShore Resort Wyndham Hotels & ResortsGuest Services Associate, I (PT)- Club Wyndham OnShore ResortRhode IslandAs a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Associate, Guest Services II - Club Wyndham OnShore Resort Wyndham Hotels & ResortsAssociate, Guest Services II - Club Wyndham OnShore ResortRhode IslandAs a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Guest Services Associate Part-Time I- Club Wyndham Newport OnShore Resort Wyndham Hotels & ResortsGuest Services Associate Part-Time I- Club Wyndham Newport OnShore ResortRhode IslandAs a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Associate, Box Office (Part-Time) Zeiterion Theatre IncAssociate, Box Office (Part-Time)New Bedford, MAPart timeWe celebrate equity and are committed to creating an inclusive, thriving environment for all employees, including but not limited to a culture of antiracism in which we build policies, procedures, and a safe space for people from all backgrounds to feel safe and seen in our employ, in our seats, and on our stage. The Zeiterion (The Z) is a nonprofit organization with a mission to steward our historic theater as a gathering place for performing arts experiences where learning, connection, and creative expression thrive.
Shift Leader Jersey Mike's Franchise Systems IncShift LeaderCT$3–$4 / hourIf you thrive on friendly banter with customers, take pride in making everyone feel welcome, and want to help lead a team that's "A Sub Above," we want you! Every day, we bake our bread fresh, slice our meats and cheeses to order, and craft each sandwich to deliver an unbeatable experience we call "A Sub Above."
Shift Leader Insomnia Cookies LLCShift LeaderBoston, MAYour hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night.
Shift Supervisor - Starbucks Applegreen USA Welcome Centers Central ServicesShift Supervisor - StarbucksFramingham, MAConsistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints. Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
Store Supervisor Lego ASStore SupervisorProvidence, RIBeing part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow.". If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3.
Part Time Floor Leader - Newbury Street Lush Handmade Cosmetics LtdPart Time Floor Leader - Newbury StreetBoston, MABuilding the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives. Operational Excellence: Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day.
Cashier - Berkshire''''s Farms Market - Boston Logan Airport Paradies LagardereCashier - Berkshire''''s Farms Market - Boston Logan AirportMAFrom an inspiring restaurant design or live entertainment that captures a traveler's attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. All Paradies Lagardère positions, including the Barista, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members.
Administrative Assistant / Cashroom Manager Jetro / Restaurant DepotAdministrative Assistant / Cashroom ManagerNew Bedford, MAThis role supports new hire onboarding, employment documentation, timecard monitoring, payroll reporting, and cash control processes while maintaining alignment with company policies and audit requirements. The Administrative Assistant / Cash Room Manager is responsible for overseeing administrative, payroll, and cash handling operations to ensure accuracy, compliance, and operational efficiency.
Relationship Banker - Framingham / Marlborough Area Bank of America CorpRelationship Banker - Framingham / Marlborough AreaFramingham, MA$25–$26.77 / hourResponsibilities:• Executes the bank's risk culture and strives for operational excellence• Builds relationships with clients to meet financial needs• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations• Grows business knowledge and network by partnering with experts in small business, lending, and investments• Manages financial center traffic, appointments, and outbound calls effectively• Drives the client experience• Manages cash responsibilitiesRequired Qualifications:• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.• Back to search results Relationship Banker - Framingham / Marlborough Area Framingham, Massachusetts; Auburn, Massachusetts; Westborough, Massachusetts; Framingham, Massachusetts; Marlborough, Massachusetts Additional locations Apply × To proceed with your application, you must be at least 18 years of age.
RETAIL - FRONT-END LEADER (FULL-TIME) Micro CenterRETAIL - FRONT-END LEADER (FULL-TIME)Cambridge, MA$20–$24 / hourFull timeParticipate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management. Provide regular coaching and feedback to associates in regard to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met.
RETAIL - FRONT-END LEADER Micro CenterRETAIL - FRONT-END LEADERCambridge, MA$18–$22 / hourPart timeParticipate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management. Provide regular coaching and feedback to associates in regard to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met.
Part Time Floor Leader - Newbury Street Lush Retail LtdPart Time Floor Leader - Newbury StreetBoston, MABuilding the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives. Operational Excellence: Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day.
Sales & Service Representative (Universal Banker) First Citizens BancShares IncSales & Service Representative (Universal Banker)MAOperations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Sales Skills: Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
Customer Service VPNE Parking SolutionsCustomer ServiceBoston, MAAbility to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions. In this role, you will be responsible for providing high-quality customer service and support to clients before, during, and after they purchase products or services.
Zone Manager Paradies LagardereZone ManagerWarwick, RIJob description: Position Summary: The Zone Manager will partner with and assist the Assistant Manager and General Manager in the operation of store(s) through leadership, managing, training, coaching and mentoring fellow associates to deliver a first-class customer experience relative to service and in-store execution. Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances.
Guest Service Attendant Mass General BrighamGuest Service AttendantBoston, MassachusettsThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission.
Customer Service Representative I, RMV - Central Commonwealth of MassachusettsCustomer Service Representative I, RMV - CentralMACustomer Service Rep I, RMV'',''Customer Service Rep I, RMV'',''United States-Massachusetts-Worcester-50 Southwest Cuttoff'',''United States-Massachusetts-Worcester-50 Southwest Cuttoff'',''Administrative Services'',''Administrative Services'',''Massachusetts Department of Transportation'',''Massachusetts Department of Transportation'',''Full-time'',''Full-time'',''Day'',''Day'',''May 1, 2026, 12:48:50 PM'',''May 1, 2026, 12:48:50 PM'','''','''',''75,875.79'',''54,513.42'',''75,875.79'',''Yearly'',''Derrick Applicants must have at least (A) one year of full-time or equivalent part-time, experience in a position, the major duties of which included, cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems.
Customer Service Representative I, RMV - Metro Commonwealth of MassachusettsCustomer Service Representative I, RMV - MetroMACustomer Service Rep I, RMV'',''Customer Service Rep I, RMV'',''United States-Massachusetts-Boston - 136 Blackstone Street'',''United States-Massachusetts-Boston - 136 Blackstone Street'',''Administrative Services'',''Administrative Services'',''Massachusetts Department of Transportation'',''Massachusetts Department of Transportation'',''Full-time'',''Full-time'',''Day'',''Day'',''May 1, 2026, 12:47:16 PM'',''May 1, 2026, 12:47:16 PM'','''','''',''75,875.79'',''54,513.42'',''75,875.79'',''Yearly'',''Derrick Applicants must have at least (A) one year of full-time or equivalent part-time, experience in a position, the major duties of which included, cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems.
Store Supervisor - Bilingual English & Spanish Speaking Preferred - Waltham, MA TD BankStore Supervisor - Bilingual English & Spanish Speaking Preferred - Waltham, MAWaltham, MassachusettsConnects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization. Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levels.
Store Supervisor - Sudbury, MA TD BankStore Supervisor - Sudbury, MASudbury, MassachusettsConnects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization. Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levels.
Store Supervisor - Cranston, RI - Bilingual Spanish Preferred TD BankStore Supervisor - Cranston, RI - Bilingual Spanish PreferredCranston, Rhode IslandConnects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization. Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levels.
Store Supervisor - Marlborough TD BankStore Supervisor - MarlboroughMarlborough, MassachusettsConnects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization. Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levels.