Under the direction of a Manager I, the MVR responds to requests for information and solves problems posed by the public, law enforcement and other governmental agencies by phone, correspondence, and in-person; updates, reviews and analyzes driving records utilizing the Driver Safety Case Management System; furnishes the public with and explains the use of forms issued by the Department; inspects documents for authenticity, signatures and completeness; interprets, applies and explains the provisions of the Vehicle Code, administrative regulations, policies, procedures, and other applicable laws to the public, law enforcement, and others; schedules hearings and interviews as requested by drivers or their representatives; schedules reexaminations as requested by Driver Safety Officers or other professional staff; creates case files, issues subpoenas, and responds to requests for discovery; assists as necessary with correspondence, filing, and phones. Confidential information that should be excluded or removed includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age.