THE DAY-TO-DAY: • Determine and evaluate customers' casino activity to provide corresponding incentives and use authorization to approve comps and allowances (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts) • Drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the property's customer development efforts • Authorize and grant amount of marker authorization limits to qualifying customers • Evolve a player development skillset by engaging new and inactive customers • Assist in critical business decisions regarding customer credit lines, allowances, and comps while managing customers to profitable levels • Work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate qualified in-house casino customers • Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies • Attend special event functions to promote marketing efforts and greet customers • May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group • Resolve customer disputes and complaints to the satisfaction of the customer and the company • Comply with Title 31 and attend all necessary training sessions. THE PERKS & BENEFITS: • Wellness incentive programs to help you stay healthy physically and mentally • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more • Free meals in our employee dining room • Free parking on and off shift • Health & Income Protection benefits (for eligible employees) • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.