Uses independent judgment to exercise authority on behalf of the Medical Center, or effectively recommend such action in the following areas: • May request, interview, and make hiring decisions in regard to personnel for this area; • May discipline subordinates according to Medical Center procedure; • Responsible for assigning work to employees and directing the workflow in area of jurisdiction; • Attempts to resolve customer complaints/concerns (internal & external); • Conducts annual performance appraisal interviews with subordinates; • May, with Administrative approval, recommend and grant employee advancements/wage in¬creases. Demonstrates understanding and competence in all areas of Evidenced Based Leadership including: leader rounding, thank you notes, stoplight reports, 30/90 day conversations, leadership development institutes, linkage grids, skills validation, AIDET, hourly rounding, and High-Middle-Low conversations.