Help Desk Specialist II (Tier II- Advanced Support) Aretec Group IncHelp Desk Specialist II (Tier II- Advanced Support)Ashburn, VAAretec is seeking a Help Desk Specialist II (Tier 2 - Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
Computer Support Specialist Leader Communications IncComputer Support SpecialistManassas, VAEnsures operational continuity through routine office assistance and multimedia workspace readiness, stepping into dedicated project deployments as business requirements dictate. Hands-on capability managing AWS-hosted cloud resources and hybrid identity integration frameworks Off hour/off shift work expected (evenings, nights, weekends, holidays).
Associate Scrum Master / Project Support Specialist Inquisit LLCAssociate Scrum Master / Project Support SpecialistWashington, DCCore Competencies: Agile & Scrum Methodologies Technical Writing & Documentation Project Coordination & Support Requirements Documentation SharePoint & Document Management Microsoft Project & Microsoft 365 Jira & Azure DevOps Meeting Facilitation & Follow-Through Status Reporting & Project Metrics SOP & Knowledge Base Development Process Documentation Risk & Action Item Tracking Organizational & Time Management Stakeholder Communication Attention to Detail Problem Solving Collaboration Continuous Improvement. The Associate Scrum Master/Project Support Specialist supports the Program Manager and Project Coordinator and coordinates Agile delivery activities, maintains project documentation, supports technical writing efforts, and assists with project reporting and governance across a federal IT environment.
Sr. Reliability Product Manager-Tech, Infrastructure Reliability & Quality Amazon.com IncSr. Reliability Product Manager-Tech, Infrastructure Reliability & QualityHerndon, VAMetric Automation: • Collect product requirements for key reliability and quality metrics • Develop Page 0 metrics for products supported by IRQ • Collaborate with partner teams to create tooling and tracking mechanisms • Develop tools to report metrics periodically and flag endemic issues. Supplier Qualification Management: • Create a tool to manage supplier qualification requests for Long Lead Equipment (LLEs) • Implement a tracking system for 360-degree evaluations • Ensure proper quality and reliability evaluations are performed • Establish data archiving processes and internal approval procedures • Develop reporting and compliance mechanisms.
Product Specialist United Bank, Inc. (Inactive)Product SpecialistCrofton, MDProvides project administration support on designated system changes/upgrades; contributes as a team member on larger projects; assists in the testing and implementation of system and procedural changes, especially with respect to the documentation of said changes and test results. S/He may design and/or produce reports needed to measure and monitor the efficiency, accuracy, volume, profitability, security, risk and/or timeliness of assigned businesses and analyze same for variances that warrant management attention.
Product Support and Training Manager Cooley LLPProduct Support and Training ManagerReston, VA$120,000–$175,000 / yearThis role provides strategic leadership across product support, training, and enablement, combining deep product expertise, advanced support oversight, and structured learning programs to drive readiness, consistency, and overall product effectiveness across the organization. Specific duties and responsibilities include, but are not limited to, the following: Position responsibilities: Product Support Leadership: Oversee Level 1-3 support workflows, ensuring consistent, high‑quality responses and escalations across the support team, aligning with similar responsibilities in internal support teams.
End User Support Specialist Excentium IncEnd User Support SpecialistMDEND-USER SUPPORT Position Summary: The End User Support Specialist will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. The position requires experience supporting OpenText products and enterprise applications in secure DoD environments, ensuring timely incident response and accurate tracking of user issues and system access.
Technical Support Specialist Alertus TechnologiesTechnical Support SpecialistBaltimore, MDIn this role, you will report to the Technical Support Manager, and will be responsible for keeping our customers’ installed Alertus systems at full-readiness by combining technical knowledge with exceptional customer service. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Senior Customer Support Specialist (Bilingual Spanish required) Scene HealthSenior Customer Support Specialist (Bilingual Spanish required)Baltimore, MarylandYou'll be the primary owner of this function day-to-day — responding to customer feedback, handling tickets, troubleshooting, and customer SLAs directly — while working closely across internal Operations, Product, Tech, and Public Health teams to keep support running smoothly and to report common issues to improve the customer experience. We're looking for a doer who's equally comfortable resolving a ticket personally and stepping back to spot the pattern that should be addressed with a process fix — someone who goes the extra mile to truly understand our members and customers, not just their tickets, but the problems underneath them.
IT Helpdesk Analyst (Level 1 / L1 Support) AHU TechnologiesIT Helpdesk Analyst (Level 1 / L1 Support)Washington, District of Columbia$21–$24 / hourMaintain computers, systems, and printers in a professional setting · Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) · Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) · Experience providing technical support in a call center environment where the candidate received multiple calls at once. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources Skills Matrix · Bachelor’s degree in IT or related field or equivalent experience · Customer service support experience in either a face to face or phone support role.
NewTech Support Specialist II IconmaTech Support Specialist IIReston, VA$20.58–$25.55 / hourIndependently resolves hardware break-fix issues, network connectivity and application related questions for third party products. Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
Senior Technical Program Manager, Electrical Products and Services, Data Center Engineering Amazon.com IncSenior Technical Program Manager, Electrical Products and Services, Data Center EngineeringHerndon, VATPM is the drum beat for product engineering and design and for New Product Introduction (NPI) into at-scale manufacturing facilities - synchronizing engineering, design, qualification, and manufacturing readiness so products transition smoothly from development into high-volume global production. These technologies are essential for meeting our customers" expectations for service and value and meeting Amazon"s goals for efficiency, speed, and reliability as we continue expanding our data centers at hyper-scale speed.
Security Systems Engineer, AWS Infrastructure Security Product & Solutions, Security Products and Solutions Amazon.com IncSecurity Systems Engineer, AWS Infrastructure Security Product & Solutions, Security Products and SolutionsHerndon, VAWithin AWS Infrastructure Services, the AWS Infrastructure Security - Security Products & Solutions (SPS) team is a global engineering organization responsible for the end-to-end lifecycle of physical security products and solutions deployed across all AWS data centers worldwide. On any given day, you might be working with vendors to evaluate emerging security technologies, creating automation to streamline system configurations at scale, or troubleshooting a complex integration challenge with a partner team.
Sustainment Product Support Manager F-35 DIV (Ozj) - 1.1.06 CredenceSustainment Product Support Manager F-35 DIV (Ozj) - 1.1.06Washington, DCCredence has an immediate need for a Sustainment/Management Support/Integration of Product Support Management Acquisition Manager at the senior level who will be primarily responsible for supporting F-35 OZJ (FMO) in Washington D.C. The AFLCMC Commander Directed Projects Office (AFLCMC/OZJ) executes AFLCMC/CC-directed projects to provide rapid, informed responses supporting decision making and requirements implementation. Master’s or Doctorate Degree in a related field and ten (10) years of experience in the respective technical/professional discipline being performed, five (5) years of which must be in the DoW/DoD; OR Bachelor’s Degree in a related field and twelve (12) years of experience in the respective technical/professional discipline being performed, five (5) years of which must be in the DoW/DoD; OR fifteen (15) years of directly related experience with proper certifications as described in the PWS labor category performance requirements, eight (8) years of which must be in the DoW/DoD.
Associate National Clinical Launch & Product Specialist - East Stryker CorpAssociate National Clinical Launch & Product Specialist - EastWashington, DC$77,700–$129,500 / yearIn this field-based position, you will collaborate closely with healthcare professionals, hospital staff and cross-functional teams to implement clinical launch plans, deliver education and training, provide procedural support, and help integrate robotic-assisted technology into surgical workflows. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
NewTechnical Support Specialist (INDG) Bloomberg Industry Group, IncTechnical Support Specialist (INDG)Arlington, VA$63,000–$97,000 / yearThe Technical Support Specialist I provides first-line product support by independently managing customer inquiries, troubleshooting issues, and delivering timely resolutions. Salary determination will be determined based on factors including but not limited to relevant experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.
Product Specialist - GCMS Integrated Resources, IncProduct Specialist - GCMSColumbia, MarylandFull timeJob DescriptionPosition Summary:· The individual in this position is responsible for a wide variety of GCMS support related functions including, but not limited to, development of technical documents related to marketing, sales, application use, training, repair, maintenance, installation, and phone support of client's GCMS product line.· Travel and customer contact to support assigned product may be required. Knowledge Requirements / Education / Experience:· Must be proficient at effectively troubleshooting operational, application and other GCMS instrument problems in a methodical efficient manner.
Specialist, Global Technical Support Ciena CorpSpecialist, Global Technical SupportHanover, MD$149,136–$160,900 / yearPosition requires 5 years of experience in: Providing post-sales support on the following product lines: OME 6500, Waveserver, RLS, CPL, OM 5200; Using network design tools such as OnePlanner or Optical Modeler; Network Management software such as One Control, OMEA, or MCP; SONET/SDH, OTN, Carrier Ethernet, Interior Gateway Protocols (OSPF, IS-IS), TCP/IP, Photonics, DWDM with RAMAN solutions integrated or ROADM; Computers and servers, operating systems and databases such as UNIX, LINUX, VXworks, Oracle, or MySQL; Test equipment such as traffic generators, OSA, OTDR, or power meters; and. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business.
3. Technical Support Specialist GeneCopoeia Inc3. Technical Support SpecialistRockville, MDProvide pre-sale consultation and post-sale technical assistance for vector-based full length ORF cDNA clones, lentivirus, RNAi, qRT-PCR expression profiling, genomic editing, custom cloning, and other related products and services. Strong computer literacy and proficiency, including spreadsheet, word processing, internet applications, bioinformatics databases and data analysis (Genome Browser, NCBI/BLAST, Sequencher, etc.).
Mid. Technical CI Analytical Support (CI Specialist) PRESCIENT EDGE CORPORATIONMid. Technical CI Analytical Support (CI Specialist)linthicum, MD$90,000–$112,000 / yearConducts, develops, produces, and presents programs of instruction in specified collection operations TTPs, and related or supporting processes, relevant to the various human intelligence and technical intelligence operations under DoD authorities. Identifies, monitors, and assesses foreign intelligence efforts attempting collection of sensitive national security information on U.S. persons, activities and interests, including threats posed by emerging technologies to U.S. operations and interests.