This includes, but is not limited to, performing Tier 2 business support to store teams running EPS, being a liaison to IT support at both the Tier 2 and Tier 3 level, testing EPS development releases, participating in development releases as part of a project team, capable of performing user acceptance testing on EPS, writing test plans, and miscellaneous other tasks as assigned by Pharmacy Systems team management. Performing Tier 2 Business support via direct store calls, call escalations from the Tier 1 service desk, and from other central support areas.