Work Performed: Support the servicing of commercial lines business, including data management, documentation, policy changes, audits, premium comparisons, billing and day-to-day servicingBuild and maintain strong, professional relationships with clients, carriers and internal team membersCoordinate and process policy documents including binders, ID cards, insurance summaries, proposals and certificatesHandle client billing including invoicing, reconciling account discrepancies and tracking outstanding payments The Commercial Lines Client Service Manager (CSM) is responsible for supporting all facets of client service, including account maintenance, servicing activities, and communication with carriers and clients.