Position Summary: The Patient Service Representative (PSR) is responsible for scheduling appointments for numerous departments, verifying patient demographics, check-in/out, answering multi-line phones, insurance verification both online & over the phone, and collecting copays and amounts due at appointments, and generating reports in a high volume, high phone call medical office. PSRs (Patient Service Representative) need to be reliable, self-motivated, enjoy working with people, handle stressful situations in a professional manner, and be detail oriented and punctual.