Operate the central telephone system - Answer calls and direct to theappropriate person - Manage the voicemail system during theday and set up the after-hours system - Greet and direct guests in the office - Answer callers basic questions - Assist callers with the use of theonline BDDS Waiting List portal 2. Office equipment: - Operate all office equipment (copier, printer,fax, computer, postage machine, etc.) - Daily maintenance of machines (refillpaper, change toner, etc.) - Troubleshoot minor problems or arrangefor repairs when needed - Maintain the official office equipmentinventory 3. Appeals cooridination -gather documents for BDS appeal hearings -Navigate BDS databases to locate neededdocuments -Respond to requests for documentation ina timely manner. - Open, date stamp, and distributeincoming mail - Process postage and deliver outgoingmail to the mailbox -Handle special delivery requirements such as certified, overnight etc 5.