The incumbent will be responsible for processing detailed referrals, eliciting confidential and highly sensitive financial and medical information from applicants and applicants’ representatives, data-entering pertinent information, facilitating the assignment of applications to financial and medical eligibility staff for all Long Term Care (LTC) Medicaid programs, determining eligibility for Medicaid and Supplemental Nutrition Assistance Program (SNAP) benefits, and maintaining the CIU resource mailbox. Develops a service plan to aid and assist a client in receiving care and assistance needed in collaboration with hospitals, clinics, agencies, and other appropriate resources (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).