What You'll Do Customer and field supportTravel to customer and partner sites for installation, startup, troubleshooting, and trainingRespond to customer support requests, both remotely and onsiteDeliver customer training on newly commissioned systemsBuild strong customer relationships and provide a high level of technical supportTechnical workSupport deployment, commissioning, and ongoing optimization of EPMSConfigure, commission, and troubleshoot Janitza monitoring hardware, software, and communication networksPerform testing, validation, commissioning, and startup support for new product deploymentsAdvise customers and sales teams on the right Janitza hardware and software for their needsSupport engineering service requests and broader project execution activitiesInternal collaboration and processManage customer service requests through the ticketing system, prioritizing and resolving issues efficientlyCollaborate with engineering and product teams to relay customer requirements, feedback, and technical challengesContribute to improving service, ticketing, quality assurance, and support processesServe as the technical subject matter expert for assigned OEM accounts and strategic projectsUse Salesforce, Jira, SAP, and other internal systems to manage projects, customer information, and service activitiesDocumentationPrepare and maintain project documentation, including commissioning reports and as built system documentationPhysical & Travel RequirementsApproximately 25% travel, including visits to customer sites, OEM partners, and company locations. Ideally, you've diagnosed and troubleshot EPMS applications tied to low voltage electrical systems (480V), power metering, industrial networking, PLC/HMI integration, and common communication protocols, and you're good at working across internal teams and customers to resolve technical challenges quickly.