Duties and responsibilities include advancing the division's leadership model, cultivating and maintaining positive relationships with campus leaders, developing, cultivating, and managing vendor relationships, contracts, and budgets for division IT services, working with the Vice President of Student Success and other divisional and campus leadership to develop, implement and support and align IT procedures and services, managing division IT labor and operational budgets, managing all division student computer fee allocation (CFAC) funding requests, participating in the development, implementation, and support three-to-five-year strategic goals for divisional IT needs that support the University strategic plan, leading all EASIT staff in oversight, including regular occurring team meetings, planning, and annual performance review, cultivating and maintaining positive relationships across administrative and academic units, cultivating and maintaining positive relationships across 4-campus administrative and academic units, coordinating and managing four-campus priorities and projects, representing the division in technical matters within the IT Community, ensuring that Information Technology supports students' success during their journey at Montana State, promoting and providing adoption and training of enterprise and divisional IT services where applicable, guiding divisional and four-campus leadership, consultation, and management on technology purchases and technical direction, supporting guidance on the security of systems and data used by the administrative offices and staff, in coordination with the Chief Information Security Officer, identifying specific enterprise technology needs for the division and determining appropriate solutions through collaboration across the division and applicable 4-campus community partners, providing leadership in the requirements gathering, selection, planning, implementation and ongoing management of enterprise-level software solutions, collaborating and coordinating requests for IT services across the MSUIT Community, and with four-campus Registrar, Admission, and Financial Aid teams, documenting, tracking, and monitoring problems to ensure resolution in a timely manner, interacting with customers regularly to build relationships and ensure customer satisfaction through Quality & Service Value, supervising the day-to-day operations of the EASIT team, developing and implementing strategies for continuous improvement of all applicable processes, ensuring that all support requests are well documented in the IT ticketing system from the creation of the ticket to the successful resolution, isolating recurring incidents and trends to ensure that troubleshooting efforts are effective and consistently addressed until permanent solutions are found, managing EASIT to prioritize projects, meet schedules, and resolve technical, operational and personnel issues to ensure accountability, assessing needs and promoting and providing professional development for IT staff members to ensure technical currency, cross training and ongoing growth, managing IT resources to maintain a customer service-oriented environment, and ensuring team members understand how daily work ties back to the University's strategic plan. The Director of Enterprise Application Support reports to the Associate Chief Information Officer and serves Montana State University, the Division of Student Success, and the 4-campus community as a strategic partner in the prioritization, procurement, implementation and maintenance of enterprise-level related software.