Success in this role will be measured primarily by system uptime and platform reliability; customer satisfaction, support responsiveness, and renewal performance; installation speed and global execution consistency; the ability to scale operations in line with revenue growth; and the strength, engagement, and retention of the global operations and technology teams. This individual will bring direct accountability for system uptime and customer-facing technology performance, experience scaling operations across multiple regions, and a strong understanding of hardware and software integration, global supply chains, and service delivery models.