Oversee and supervise the work of RAFT Case Managers in relation to RAFT projects and tasks, including Resource Line and walk-in schedule; Administer homelessness prevention funds for families by developing systems for accepting and reviewing applications, collecting data and reporting to funders, and by directly assisting families who are interested in accessing these funds; Review and process all referrals and applications submitted by external partners as well as Metro Housing internal staff, checking for completeness and accuracy; Communicate with partners and vendors to obtain all relevant information and documentation required to process applications in a timely manner; Obtain resources and services as requested and/or needed to address client needs, including but not limited to: housing applications, language translation assistance, negotiation and mediation with property owners and utility companies, CORI resolution, credit programs and assistance with financial applications; Track client referrals and program outcomes and maintain client data in Metro's CMS system; Monitor staff use of all data and file systems, insure consistency and timely entering of information by all RAFT staff in CMS; Produce monthly reports in accordance with all program needs and guidelines including, but not limited to, funding reports, contracts, performance evaluations and projections; Accept, review and respond to all appeals for RAFT denials; Carry small caseload of RAFT applications, as needed; Facilitate workshops and trainings specific to RAFT as needed; With input from team members, hire new staff and coordinate training and orientation process; Evaluate individual and team performance. QUALIFICATIONS: Minimum 1-2 years of relevant management/supervision experience in a related field or position; Demonstrated experience in team building and support and serving as a liaison to external partners; Ability to manage several tasks at once, anticipate and identify problems putting forward solutions that are creative, innovative, and flexible; Experience with reporting, management and oversight of data collection; Strong time management skills and the capability to handle high-volume of administrative work and manage a very busy work environment with competing priorities; Experience with housing systems, homelessness, and social service providers (preferred); Proficient with Windows, Word, Excel, Outlook and comfort learning new software and tracking systems; BA/BS degree or equivalent experience; Multi-lingual skills required; verbal and written.