The main responsibilities are a combination of telephone triage, patient messaging via MyChart, processing paperwork, completing prior authorizations, providing in-person and telephonic patient education, and filling the role of the medical assistant to support the clinic as needed. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.