Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness, and other skills as identified to interact with a variety of customers, including but not limited to patients, practice staff, physicians, colleagues, and leaders. The Contact Center Representative will handle multi-channel requests in a fast-paced, centralized contact center environment, interacting with patients, families, and clinical staff to schedule appointments, register patients, and handle other medical requests.