NewDirector, Customer Service Transformation The Hackett Group Inc.Director, Customer Service TransformationChicago, ILRemoten • Strong working knowledge of the customer service technology stack, including CCaaS platforms (Genesys, NICE, Five9, Amazon Connect, Talkdesk, or comparable), CRM and case management (Salesforce Service Cloud, ServiceNow, Microsoft Dynamics), workforce engagement management, knowledge and self-service tooling, and conversational AI and agent assist capabilities. \n Serve as the firm’s subject matter expert on the customer service technology stack, including CCaaS platforms, CRM and case management, workforce engagement management, knowledge and self-service tooling, conversational AI and agent assist, and the integration layer connecting service to the ERP and order to cash systems.
NewManager, Grants Accounting Aspire ChicagoManager, Grants AccountingHillside, IL$70,000–$85,000 / yearWorking closely with Program Directors and cross-functional teams, this position ensures that federal, state, and local grant funds are managed responsibly, accurately, and in full compliance with applicable regulations. The Manager, Grants Accounting serves as the organization’s lead resource for compliance and audit requirements related to externally funded programs, particularly government grants.
Claims Director, Property & Casualty Hiscox LtdClaims Director, Property & CasualtyChicago, IL$185,000–$225,000 / yearThis person also: Leads, motivates and develops Team AVPs overseeing and delivering on customer service and results; Responsible for delivery of Key Performance Indicators and adherence to Hiscox USA Best Practices; Leads and executes on identified strategic business initiatives to deliver cost effective and innovative claims results, claims litigation strategy and a consistent, high value customer experience; Supports claim employee engagement goals, team performance and development; Drives litigation management behaviors and identifies trends and training opportunities to address same; Oversees and drives Best Practice compliance with the reserving process for the CGL LOB, including overseeing exposure, and ensuring timeliness and adequacy of incurred reserves; Tracks claims trends and reserving, with respect to timeliness and sufficiency; Effectively manages performance of AVPs; Plays an active role in recruitment and onboarding; Leads and/or participates in Claims Projects as needed; Works directly with key stakeholders, such as UW and Claim Operations, to deliver on business needs, goals and important operational objectives. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment.
Complex Claims Director, Excess Claims American International GroupComplex Claims Director, Excess ClaimsChicago, IL$112,000–$138,500 / yearOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Complex Claims Director - Management Liability American International GroupComplex Claims Director - Management LiabilityChicago, IL$120,000–$150,000 / yearAn employee in this role will be responsible for handling all aspects of complex directors & officers claims, including securities class actions, with opportunity to handle high exposure employment practices liability and fiduciary liability matters, from inception through conclusion brought against publicly traded, privately held and not-for-profit insureds. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.
Mass Tort And Complex Casualty - Complex Claims Director American International GroupMass Tort And Complex Casualty - Complex Claims DirectorChicago, IL$96,000–$129,000 / yearYou'll work with some of the best claims and underwriting minds in the industry addressing challenging claims and sophisticated coverage issues, and helping our businesses develop products to address the rapidly evolving risk environment. As a seasoned industry professional, in this role you'll deal with sophisticated litigation and coverage issues, including long-tail bodily injury and property damage exposures, claims arising under Coverage B of Primary/Excess CGL policies, as well as environmental and toxic tort claims.
NewMass Tort and Complex Casualty - Complex Claims Director American International Group Inc (AIG)Mass Tort and Complex Casualty - Complex Claims DirectorChicago, IL$96,000–$129,000 / yearYou'll work with some of the best claims and underwriting minds in the industry addressing challenging claims and sophisticated coverage issues, and helping our businesses develop products to address the rapidly evolving risk environment. As a seasoned industry professional, in this role you'll deal with sophisticated litigation and coverage issues, including long-tail bodily injury and property damage exposures, claims arising under Coverage B of Primary/Excess CGL policies, as well as environmental and toxic tort claims.
Complex Claims Director - TPA Oversight American International GroupComplex Claims Director - TPA OversightChicago, ILAs Complex Claims Director- TPA Oversight, you will analyze and process bodily injury and third-party property damage claims by investigating and gathering information to determine the exposure on the claim; ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims through well-developed action plans. Maintain diaries and complete tasks within required timeframes as set forth by department guidelines; ensure claim files are timely and properly documented with clear and concise analysis on coverage, damages, reserves, and liability including an action plan for resolution.
Property Damage Claims Director Warrior Insurance NetworkProperty Damage Claims DirectorBedford Park, ILFull timeThe Auto Property Damage Director is responsible for oversight of the overall productivity and personnel of an Auto Property Damage Unit. Position also includes monitoring production, staff development and the quality of files assigned to the Unit.
Auto Property Damage Claims Director First Chicago Insurance CompanyAuto Property Damage Claims DirectorIL$70,000–$115,000 / yearReview reports and support the implementation of procedures which improve overall claim settlement process, customer service levels, and ensure that desired quality and quantity levels are maintained. Determine training needs of the department / unit, establish and participate in programs to ensure training needs of personnel and processes.
Technical Claims Director- Specialty Hiscox LtdTechnical Claims Director- SpecialtyChicago, IL$180,000–$220,000 / yearThe Role: The Technical Director plays a key role within the Claims organization and is tasked with providing technical expertise in assisting and overseeing Hiscox's larger and more complex claims within the Specialty Claims organization, including Allied Healthcare, A&E, Miscellaneous Professional Liability, Cyber, Crime, and Media and Technology claims, with an emphasis on all aspects of the life of a claim, including reserving and reserving behaviors, implementation and execution of complex claim resolution strategies and partnering with Senior Leadership in Claims, Actuary, Underwriting, Legal and Risk Control. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment.
Workers Compensation Large Loss Claims Director CNA Financial Corp.Workers Compensation Large Loss Claims DirectorDowners Grove, IL$97,000–$189,000 / yearWorking closely with claims leadership, disposition consultants, legal services, customers, brokers, and business partners, the Large Loss Director drives superior claim outcomes, technical excellence, operational effectiveness, and profitable growth while serving as a mentor and resource to claims professionals across the organization. This individual contributor role provides company-wide influence and leadership in the interpretation of complex policy coverages, litigation management, reserving, claim resolution strategies, regulatory compliance, and large loss methodologies.
Auto Property Damage Claims Director First Chicago Insurance Company (FCIC)Auto Property Damage Claims DirectorBedford Park, IL$70,000–$115,000 / yearFull timeThe Auto Property Damage Director is responsible for oversight of the overall productivity and personnel of an Auto Property Damage Unit. Estimated Compensation Range: $70k/year-$115k/year**Published ranges are estimates.
Director Casualty Claims The Hanover Insurance Group IncDirector Casualty ClaimsItasca, ILResponsible for assessing the present and future resource needs for employees and providing the leadership, mentoring and guidance necessary to build and sustain a high performing workforce. Delivers effective leadership, technical direction, performance management, communication, relationship building, decision making, and customer service.
Claims Director-Med Risk Chubb LtdClaims Director-Med RiskChicago, IL$83,600–$119,900 / yearThe company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. This role requires an individual to be accountable for the handling and disposition of claims including investigation, coverage determination, reserving, negotiation and settlement or trial strategies.
Complex Claims Director, Severity American International Group Inc (AIG)Complex Claims Director, SeverityChicago, IL$112,000–$140,000 / yearOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Director, Claims Triage Argo Group International Holdings Ltd.Director, Claims TriageChicago, IL$120,360–$141,780 / yearWorking with the SVP - Global Claims Operations partner with key Claims Management to develop plans aimed at achieving efficiencies so that incoming claims are triaged correctly and quickly assigned to the appropriate department and the Triage department can meet its Critical Success Goals and the Company can meet both growth and profitability targets. Qualifications / Experience Required: Proven people management experience, an advanced knowledge of triage claims and process improvement, and an exceptional customer service focus, typically obtained through: Minimum 7 years claims operations experience, including 4 years in a People Leadership capacity.
Director, Claims Triage Argo Group International Holdings IncDirector, Claims TriageChicago, IL$120,360–$141,780 / yearWorking with the SVP - Global Claims Operations partner with key Claims Management to develop plans aimed at achieving efficiencies so that incoming claims are triaged correctly and quickly assigned to the appropriate department and the Triage department can meet its Critical Success Goals and the Company can meet both growth and profitability targets. Qualifications / Experience Required: Proven people management experience, an advanced knowledge of triage claims and process improvement, and an exceptional customer service focus, typically obtained through: Minimum 7 years claims operations experience, including 4 years in a People Leadership capacity.
Director, Mass Torts - Disputes, Claims & Investigations Stout Risius RossDirector, Mass Torts - Disputes, Claims & InvestigationsChicago, Illinois$145,000–$300,000 / yearBoth our client service and culture are second to none, stemming from our firmwide embrace of our core values: Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and being Great communicators. Professional designations welcome, including CPA, CFA, ASA, CMA, CIRA, CTP, and/or CFE.· Experience and expertise in mass tort claims required; related insurance analysis experience is a plus.·
Complex Claims Consulting Director - Healthcare Severity & Excess team CNAComplex Claims Consulting Director - Healthcare Severity & Excess teamChicago, IllinoisCNA is a market leader in insuring Healthcare providers and entities including Allied Healthcare Facilities, Aging Services and Allied Healthcare Providers, including nurses, nurse practitioners, physical therapists, counselors, pharmacists, massage therapists, and more than 100 other categories of medical service providers. This role is responsible for analyzing complex coverage matters, driving claim resolution, managing complex litigation including risk transfer opportunities, advising leadership on legal and claim risks, and partnering with Underwriting and other business units on emerging trends and portfolio management.