Acts as receptionist and refers inquiries as appropriate; responds to complaints and requests for information; Operates personal computer, related software and programs; performs routine technical computer duties including performing file back-ups, assigning passwords and security codes for individual desk-tops, training department staff, moving and cleaning hardware; troubleshooting hardware and software for staff prior to contacting City IT staff; Performs other duties related to the operation of the department and the City including additional duties that enable the department and City to meet the diverse needs of its community. Where applicable, plan, organize, and manage a specific function within an assigned department; Use and operate centralized telephone equipment, personal computer, related software and peripheral equipment; Communicate effectively, orally, and in writing; Type and/or transcribe at a speed necessary for adequate job performance; Provide oversight to others as necessary; Establish and maintain cooperative and effective relationships with those contacted during the course of work.