In this role you report to the Director, Annuity Administration and provide day-to-day strategic leadership, identify operational needs, and partner with the internal and external resources to drive continuous improvement to enhance operational efficiency, effectiveness, and claimant experience. Serve as a liaison with Legal, Compliance, Product, IT, Sales, and Customer Service teams, and participate in multi-department ad-hoc committees regarding product and system developments, new product implementation, administrative changes to contracts, and customer notices.