Property Claims Adjuster NextEra Energy IncProperty Claims AdjusterNorth Palm Beach, FLHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. In this role, you will investigate, evaluate, and resolve property claims across affiliate and non-affiliate programs, ensuring fair, accurate, and timely outcomes consistent with policy terms and Palms Insurances commitment to claims excellence.
Claims Analyst NextEra Energy IncClaims AnalystNorth Palm Beach, FLHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you.
NewAutomotive Warranty Specialist: Streamline Claims New Country Motor Car GroupAutomotive Warranty Specialist: Streamline ClaimsWest Palm Beach, FLThe ideal candidate has a High School Diploma and strong interpersonal and communication skills, with a detail-oriented mindset and the ability to work with multiple dealership teams.#J-18808-Ljbffr. New Country Motor Car Group seeks a skilled Automotive Warranty Administrator to support our warranty department in West Palm Beach.
Customer Solutions & Claims Supervisor Nestle SACustomer Solutions & Claims SupervisorPalm Beach Gardens, FL$65,000–$72,000 / yearREQUIREMENTS: Bachelor's degree preferred or equivalent experience 3+ years in customer service, order management, or supply chain (O2C environment preferred) Experience in a high-volume, customer-facing environment Experience in business-to-business and/or wholesale consumer goods preferred Prior supervisory or team lead experience preferred Proficiency in Microsoft Office Suite (strong Excel skills) and experience with Oracle, Service Cloud, Five9, or similar ERP/contact center systems. Lead team to deliver high-quality service to customers and stakeholders Act as escalation point for complex customer, order, and system issues Set priorities and guide issue resolution and exception handling Drive accountability to KPIs, service metrics, and performance targets Promote continuous improvement and a customer-first mindset.
Risk Insurance Manager TeraWulf IncRisk Insurance ManagerWest Palm Beach, FLThis role will be responsible for administering insurance programs, managing claims, and partnering cross-functionally to identify and mitigate risk exposure across development, construction, and operational environments. We are seeking a proactive and detail-oriented Risk & Insurance Manager to support the Company's risk management and insurance programs across its energy and digital infrastructure assets.
FL - DENTAL FRONT DESK RECEPTIONIST (WELLINGTON, FL) A & AssociatesFL - DENTAL FRONT DESK RECEPTIONIST (WELLINGTON, FL)Wellington, FLFull timeThe ideal candidate is professional, organized, customer focused, and experienced in dental front-office operations, including appointment scheduling, insurance verification, patient registration, payment collection, and electronic records management using Curve Dental. We are conducting a confidential search on behalf of an established, patient-focused general dentistry practice in the Wellington, Florida area seeking an experienced Dental Front Desk Receptionist.
Insurance Agent - Auto Dealership Palm Beach Insurance NationInsurance Agent - Auto Dealership Palm BeachWest Palm Beach, FLFull timeProvide customer service, including but not limited to helping customers with payment issues, providing necessary insurance information to customers, helping customers file insurance claims, and contacting customers for insurance renewals. We have built a successful team of over 100 professionals who serve over 25,000 active policies throughout Florida, and we want YOU to join our team in West Palm Beach !
Insurance Account Position - State Farm Agent Team Member Robert LaPeter - State Farm AgentInsurance Account Position - State Farm Agent Team MemberWellington, FLAs our Insurance Account Position - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with customers, identify their needs, and market products or services that maximize value. ROLE DESCRIPTION: Robert LaPeter - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships.
Medical Billing Specialist -(Local Candidates Only) The Hirsh CenterMedical Billing Specialist -(Local Candidates Only)Delray Beach, FloridaThis role works closely with internal team members and assists with coordination alongside our third-party billing partner to help ensure timely and accurate reimbursement. The Medical Billing Specialist supports day-to-day billing operations, including claim submission, payment posting, and follow-up on outstanding claims.
Certified Coder & Auditing (TEXAS BASED ONLY - MUST RESIDE) Dane Street, LLCCertified Coder & Auditing (TEXAS BASED ONLY - MUST RESIDE)West Palm Beach, FLWe process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We are seeking an experienced CPC certified medical coder to perform coding audits, utilization reviews, audits and more.
Customer Service Representative - State Farm Agent Team Member Robert LaPeter - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberWellington, FLAs a Customer Service Representative - State Farm Agent Team Member with Robert LaPeter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
NewOffice Assistant Capital VacationsOffice AssistantWest Palm Beach, FLPart-time office assistant for a small "Old Florida" style 18 Unit timeshare resort on Singer Island located in Palm Beach Shores, Florida. General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
MRI Referral and Authorization Specialist The Center for Orthopedic and Research EMRI Referral and Authorization SpecialistWellington, FLPart timeMinimum one year of Athena experience preferred • MRI authorization experience is a plus • Minimum one year of experience in medical insurance authorizations required At Center for Bone & Joint Surgery, we are dedicated to taking care of you so you can take care of business! Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care.
Customer Service Representative - State Farm Agent Team Member Juan Williams - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberLake Park, FLAs a Customer Service Representative - State Farm Agent Team Member with Juan Williams - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Project Manager Dane Street, LLCProject ManagerWest Palm Beach, FLWe process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We are seeking a highly organized and results-driven Project Manager to lead and manage cross-functional strategic initiatives that support organizational growth and operational excellence.
\n Dental Office Assistant - Business Assistant\n Heartland Dental Care\n Dental Office Assistant - Business Assistant\nLoxahatchee, FLMore about the roleGreet and welcome patients as they enter the officexa0to create a great first impression of our teamManagexa0front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companiesUtilize Dentrix for patient scheduling and recordsSchedule and confirm appointments for multiple providers in the officeFile patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage Post insurance and patient payments and process accounts receivablesReview treatment plan fees and payment options with patientsPartner with the providers and team to implement Heartland Dental systems to optimize office potentialxa0What You'll Gainxa0Competitive benefits including health insurance, retirement savings plans, six paidxa0holidays,xa0and PTO (paid time off)Front loaded educationxa0and training, providing youxa0thexa0opportunity to develop to your full potentialOpportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potentialAccess to on-demand Daily Payxa0 Minimum Qualificationsxa0Experience working in a fast-paced and customer-centric environmentExcellent communication and organizational skillsThe position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.xa0Preferred Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the positionProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesAvailability to attend virtual training sessions (or in-person)xa0periodically throughout the yearAs part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions.
EXP LICENSED Property Manager Campbell Property ManagementEXP LICENSED Property ManagerLake Worth, FloridaThis role serves as the primary liaison between the board of directors, homeowners, vendors, and contractors while ensuring the community is maintained in accordance with governing documents, policies, and applicable laws. The Property Manager is responsible for the day-to-day management and administration of the homeowners associations.
Revenue Cycle Specialist/Facility DBL ASSOCIATES, INCRevenue Cycle Specialist/FacilityWestlake, FLThe Revenue Cycle Specialist will play a vital role in supporting the financial health of our organization by accurately processing claims and resolving billing issues efficiently. This position offers an excellent opportunity for professionals passionate about healthcare finance to contribute significantly to our organization’s success while advancing their career in medical revenue cycle management.
Customer Service Representative - State Farm Agent Team Member Juan WilliamsCustomer Service Representative - State Farm Agent Team MemberLake Park, FloridaROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Juan Williams - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Billing Reimbursement Specialist MorseLife Health SystemsBilling Reimbursement SpecialistWest Palm Beach, FLFull timeThis role ensures the accurate and timely processing of resident billing, payment posting, and reimbursement activities for the Skilled Nursing Facility (SNF) residents. The Billing Reimbursement Specialist is responsible for performing a range of accounting and billing functions essential to the effective management of the accounts receivable system at Morse Health Center.
Customer Service Representative - State Farm Agent Team Member Billy Williamson - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberBoynton Beach, FLAs a Customer Service Representative - State Farm Agent Team Member with Billy Williamson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Pharmacist Walgreen CoPharmacistFL$61.50–$67.60 / hourWalgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Opportunities for growth - Many pharmacists advance quickly into leadership roles in pharmacy operations, retail management, multi-site leadership, and corporate support functions.
Pharmacy Manager Walgreen CoPharmacy ManagerWest Palm Beach, FL$67.05–$90.55 / hourWalgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
MRI Referral and Authorization Specialist Healthcare Outcomes Performance CompanyMRI Referral and Authorization SpecialistWellington, FloridaMinimum one year of Athena experience preferred • MRI authorization experience is a plus • Minimum one year of experience in medical insurance authorizations required At Center for Bone & Joint Surgery, we are dedicated to taking care of you so you can take care of business! Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care.
Customer Service Representative - State Farm Agent Team Member John Peters - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberDelray Beach, FLAs a Customer Service Representative - State Farm Agent Team Member with John Peters - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Office Assistant Capital Vacation Club LimitedOffice AssistantFLPart-time office assistant for a small "Old Florida" style 18 Unit timeshare resort on Singer Island located in Palm Beach Shores, Florida. General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Member Relations Specialist - Boynton Beach, FL Guardians Credit UnionMember Relations Specialist - Boynton Beach, FLBoynton Beach, FLSell and open ALL credit union products/services, to increase our penetration of credit union products/services per member. To perform this job successfully, an individual should have knowledge of computers and various software including, Microsoft Office (Word, Excel, Outlook) and Internet applications.
Director of Operations Multi-Specialty Dental Practice GTN Technical StaffingDirector of Operations Multi-Specialty Dental PracticeDelray Beach, FLThe Director of Operations will play a critical leadership role in maintaining a high-end, patient-centric environment, while driving continuous improvement across clinical support, administrative operations, and business functions. This role oversees a high-volume practice with multiple providers and service lines, ensuring excellence in patient experience, operational efficiency, and financial performance.
NewWorkers'''' Compensation Lost Time Adjuster - West Palm Beach, FL Davies Group LtdWorkers'''' Compensation Lost Time Adjuster - West Palm Beach, FLWest Palm Beach, FL$55,000–$58,000 / yearInteract with Managers, Training Coordinator, Supervisors, Adjusters, Nurse Case Managers, Team Assistants, Employers, Injured Workers, Medical Providers, Ancillary Providers, State Employees, Insurance Carriers, Excess Carriers, and Brokers as needed. Reporting to the Workers' Compensation Supervisor, you will adjust claims for assigned Davies Claims North America TPA clients, provide benefits, and initiate state filings timely while exercising discretion and independent judgment.
Account Associate - State Farm Agent Team Member Nancy Wolfe-Smith - State Farm AgentAccount Associate - State Farm Agent Team MemberLake Worth, FLROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Nancy Wolfe-Smith - State Farm Agent, you are vital to our daily business operations and customers’ success. We are located in Plantation, FL and help customers with their insurance and financial services needs, including: Auto insurance.
NewBilling Specialist The Center for Orthopedic and Research EBilling SpecialistRoyal Palm Beach, FLPart timeCenter for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system.
Customer Service Representative - State Farm Agent Team Member Janine Camacho - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberRoyal Palm Beach, FLAs a Customer Service Representative - State Farm Agent Team Member with Janine Camacho - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Our team members earn PTO monthly, with up to 15 days available, and have access to top-producer bonuses, as well as weekly and monthly prizes based on performance.
Account Associate - State Farm Agent Team Member Janine Camacho - State Farm AgentAccount Associate - State Farm Agent Team MemberRoyal Palm Beach, FLROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Janine Camacho - State Farm Agent, you are vital to our daily business operations and customers’ success. Our team members earn PTO monthly, with up to 15 days available, and have access to top-producer bonuses, as well as weekly and monthly prizes based on performance.
Patient Coordinator Great Expressions Dental CentersPatient CoordinatorStuart, FLYour primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
Customer Service Representative - State Farm Agent Team Member John PetersCustomer Service Representative - State Farm Agent Team MemberDelray Beach, FloridaROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with John Peters - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. I have been an active member of the Delray Beach Chamber of Commerce for 35 years, and I am honored to be a recipient of the Rotary International Paul Harris Fellow award.
Account Associate - State Farm Agent Team Member Marion Fazio - State Farm AgentAccount Associate - State Farm Agent Team MemberDelray Beach, FLWe stay active in the community as a member of the Delray Beach Chamber of Commerce and believe strongly in supporting the local businesses and people who make our community great. ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Marion Fazio - State Farm Agent, you are vital to our daily business operations and customers’ success.
Customer Service Representative - State Farm Agent Team Member Trey Yelton - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberStuart, FLAs a Customer Service Representative - State Farm Agent Team Member with Trey Yelton - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Outside of work, we like to spend time together with team trips throughout the year, happy hours, visits to the cigar lounge, and local events, including activities with the Hobe Sound Chamber.
Account Associate - State Farm Agent Team Member Trey Yelton - State Farm AgentAccount Associate - State Farm Agent Team MemberStuart, FLROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Trey Yelton - State Farm Agent, you are vital to our daily business operations and customers’ success. Outside of work, we like to spend time together with team trips throughout the year, happy hours, visits to the cigar lounge, and local events, including activities with the Hobe Sound Chamber.
Account Associate - State Farm Agent Team Member Ryan Bradley - State Farm AgentAccount Associate - State Farm Agent Team MemberJupiter, FLROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Ryan Bradley - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Account Associate - State Farm Agent Team Member Phil White - State Farm AgentAccount Associate - State Farm Agent Team MemberStuart, FLROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Phil White - State Farm Agent, you are vital to our daily business operations and customers’ success. State Farm has truly been part of my life from the very beginning — my father was also an agent, and that family legacy continues to drive my passion for helping people protect what matters most.
Account Associate - State Farm Agent Team Member Billy Williamson - State Farm AgentAccount Associate - State Farm Agent Team MemberBoynton Beach, FLROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Billy Williamson - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments.
Account Associate - State Farm Agent Team Member John Peters - State Farm AgentAccount Associate - State Farm Agent Team MemberDelray Beach, FLROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for John Peters - State Farm Agent, you are vital to our daily business operations and customers’ success. We are located in Delray Beach, FL and help customers with their insurance and financial services needs, including: Auto insurance.
NewBilling Specialist Healthcare Outcomes Performance CompanyBilling SpecialistRoyal Palm Beach, FloridaCenter for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system.
Bilingual Dental Receptionist APEX DENTAL SOLUTIONS LLCBilingual Dental ReceptionistNorth Palm Beach, FLOrange Dental Partners is a multi-specialty group dental practice that offers Endodontics, Oral Surgery, and Pedodontics. We are seeking to expand our team in North Palm Beach with an EXPERIENCED dental receptionist.
(USA) Part-Time Optician Single License Walmart Inc(USA) Part-Time Optician Single LicenseWEST PALM BEACH, FL$33–$41 / hourSells Optical products and services by assisting Members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear/contact lens orders, identifying and verifying prescription information, completing and maintaining paperwork forms and other required documentation, collecting payments for doctor services, and performing and recording results of optometric pretests. Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
DIR - PERFORMANCE IMPROVEMENT University Health Services IncDIR - PERFORMANCE IMPROVEMENTFLOperating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.
Full-Time Optician Dual Certified Walmart IncFull-Time Optician Dual CertifiedWest Palm Beach, FL$27–$35 / hourSells Optical products and services by assisting Members with purchasing decisions measuring adjusting and repairing frames and lenses completing eyewearcontact lens orders identifying and verifying prescription information completing and maintaining paperwork forms and other required documentation collecting payments for doctor services and performing and recording results of optometric pretests. Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent.
(USA) Full-Time Optician Sam''''s Club Walmart Inc(USA) Full-Time Optician Sam''''s ClubWEST PALM BEACH, FL$26–$34 / hour4295 45TH ST, WEST PALM BEACH, FL 33407-1859, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates.
Freezer, Cooler and Deli Stocker Associate Walmart IncFreezer, Cooler and Deli Stocker AssociateWest Palm Beach, FL$17–$24 / hourMaintains the Sales Floor and merchandise presentation in the Freezer/Cooler/Deli area in accordance with Company policies and procedures by properly handling claims and returns; zoning the area; receiving and stocking merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise appropriately; completing required audits, paperwork, logs, and other required documentation; and securing fragile and high-shrink merchandise. Follows Company policies and procedures related to Freezer/Cooler area by complying with food handling policies; operating, repairing, and sanitizing equipment; following Cold Chain procedures when stocking merchandise; cleaning freezer /cooler/deli area (for example, windows, mirrors, display cases and coolers); monitoring freezer/cooler fans, drains and doors for proper operation; and reporting issues to Management.
Account Associate - State Farm Agent Team Member Leonardo Hurtado - State Farm AgentAccount Associate - State Farm Agent Team MemberBoynton Beach, FLROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Leonardo Hurtado - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.