Attorney - Insurance Defense JobotAttorney - Insurance DefenseAtlanta, GA$100,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our ideal candidate should possess an in-depth knowledge of insurance defense law, products liability, and premises liability defense, and have a proven track record of successful defense litigation.
Property Adjuster Insurance Claims Elevate Claims SolutionsProperty Adjuster Insurance ClaimsFayetteville, GeorgiaElevate Claims Solutions is founded on the belief that human experience and claim quality are the essence of profitable growth and retention for our adjuster partners, our clients, and ourselves. Elevate Claims Solutions is seeking an Independent Adjuster adjusters with commercial and residential property claims in Duluth, MN and surrounding area.
Senior Claims Account Executive Marsh & McLennan Companies IncSenior Claims Account ExecutiveAtlanta, GAAs our Senior Claim Account Executive on the McGriff Specialty Team, you'll act as a mentor and coach for commercial claim representatives in their efforts to manage and advise in claim matters for clients and prospects. Ability to carry out complex tasks with many concrete and abstract variables; Ability to utilize computer programs and understand their functionality to include Microsoft Word, Excel, PowerPoint, and Access.
NewSr Claims Consultant, Commercial Risk- Middle Market The Baldwin Group Insurance Holdings, LLCSr Claims Consultant, Commercial Risk- Middle MarketAtlanta, GAThe Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business.
Claims Manager Early Resolution W. R. Berkley CorpClaims Manager Early ResolutionAtlanta, GAResponsibilities Join a dynamic, fast-paced team in the E&S space and lead a team of talented claim professionals handling a broad range of General Liability and Products Liability claims involving property damage and bodily injury. Qualifications Four (4) year College Degree or equivalent industry experience Industry designations preferred (CRIS, AIC, SCLA, etc.) Eight (8) plus years claims handling experience or equivalent experience.
Claims and Legal Operations Coordinator Akumin IncClaims and Legal Operations CoordinatorGAThe Claims and Legal Operations Coordinator reports to the Vice President, Associate General Counsel, with supervision by the Director, Claims and Legal Operations. The role also supports Vice President, Associate General Counsel, Director, Claims and Legal Operations, and other members of the Legal Department.
Senior Complex Claims Specialist New York Labor Law W. R. Berkley CorpSenior Complex Claims Specialist New York Labor LawAtlanta, GAQualifications: Eight (8) or more years of claims handling experience or equivalent experience• In-depth knowledge of the insurance industry, including legal and regulatory environments• Specific knowledge and expertise in New York Labor law and construction-related claims (preferred). The Senior Complex Claims Specialist investigates, evaluates, negotiates, and resolves complex and high-exposure litigated and non-litigated claims across bodily injury, property damage, personal and advertising injury, and professional liability lines.
Supervisor Workers Comp Claims - PNW CopperPoint Insurance CoSupervisor Workers Comp Claims - PNWAtlanta, GARemote$105,000–$135,000 / yearThe majority of the supervision for this team is currently Alaska and Idaho workers' compensation claims- experience is a must for AK, and candidate must be willing and able to quickly learn ID jurisdiction and obtain licensure if no prior experience with ID claims. Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
NewBusiness Analyst II- Data Mining Overpayment and Operations/Payment Integrity-WGS Commercial Claims Elevance Health IncBusiness Analyst II- Data Mining Overpayment and Operations/Payment Integrity-WGS Commercial ClaimsAtlanta, GAWe are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How you will make an impact: Analyze claims data and contract/policy guidelines to identify and assess overpayment and prevention opportunities, including researching leads and evaluating complex scenarios.
NewClaims Adjuster I Bennett International Group, LLCClaims Adjuster IMcDonough, GACargo claims experience is strongly preferred and will be given priority consideration, as this role may support a book of business involving motor carrier and cargo liability exposures. Evaluate and process cargo liability claims, including analysis of bills of lading, cargo insurance policies, Carmack Amendment exposure, and interline/broker liability issues (where applicable).
NewClaims Account Representative Southeastrans, Inc.Claims Account RepresentativeGAAnswers incoming requests in a friendly manner, responds to routine questions; inputs and/or logs information received into the computer equipment; directs requests to the appropriate department or agency for further action. Resolves claims problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
Delegated Claims Audit Specialist - General LIability/Auto/Property MSIG HoldingsDelegated Claims Audit Specialist - General LIability/Auto/PropertyAtlanta, GeorgiaThe General Liability / Auto / Property Delegated Claims Audit Specialist conducts comprehensive audits of multi-line casualty and property claims — including general liability, auto liability, auto physical damage, and first-party/third-party property — administered under delegated authority by third-party administrators (TPAs) on behalf of the company and its insureds/clients. The role evaluates the quality, accuracy, compliance, and financial integrity of delegated claim handling to ensure adherence to company guidelines, client service instructions, policy provisions, and industry best practices, supporting loss-cost control and TPA performance management.
Experienced Heavy Truck Claims Adjuster - Atlanta, GA Federated Mutual Insurance CompanyExperienced Heavy Truck Claims Adjuster - Atlanta, GAAtlanta, Georgia$90,400–$122,200 / yearAppraisal experience preferred demonstrating the ability to proficiently and effectively manage assigned claims with minimum work direction. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities.
Claims Specialist, Cyber AXA SAClaims Specialist, CyberAtlanta, GA$83,500–$145,500 / yearCoordinating and managing communication with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring we are providing the highest level of customer service Responsive claims management in direct coordination with a diverse team of specialists: computer forensics, data breach notification and call center services, credit and ID monitoring, public relations and expert legal counsel. Managing assigned complex Cyber and Technology claims across multiple jurisdictions, setting the case strategy for these claims in partnership with the Cyber Practice Leader and Claims Management, and taking all available steps to achieve the optimal outcome.
2027 Claims College Internship - Atlanta, GA Federated Mutual Insurance Company2027 Claims College Internship - Atlanta, GAAtlanta, GeorgiaThroughout our internship program you will have an opportunity to learn claims processes and procedures, develop various skills related to teamwork, customer service, communication, multi-tasking, and decision-making, as well as participate in team meetings, office events, and community volunteering! Support Claims personnel in our Auto, Liability, Property and Workers' Compensation offices (as applicable) with telephone coverage and incoming and outgoing correspondence, as directed.
NewAviation Claims Analyst IV: Light GA Specialist Dormont Manufacturing CompanyAviation Claims Analyst IV: Light GA SpecialistAtlanta, GAThe ideal candidate will possess strong technical expertise and excellent communication skills, willing to build lasting relationships with internal stakeholders and clients. AIG is seeking an Aviation Claims Analyst IV in Atlanta, Georgia to manage aerospace claims, focusing on light aviation and general aviation.
NewClaims Specialist I Southeastrans, Inc.Claims Specialist IGAResponsible and accountable for updating management on changes and/or extraordinary circumstances affecting the company and/or transportation provider. SUMMARY: Responsible for the reconciliation of provider's reimbursement request forms and maintaining all departmental filing.
Claims Representative II - REMOTE Ryder System IncClaims Representative II - REMOTEAtlanta, GARemoteCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( http://wd5.myworkday.com/ryder/d/task/1422$3.htmld ) to log in to Workday to apply using the internal application process.
Claims Director, Rideshare ReservClaims Director, RideshareAtlanta, GeorgiaThis role blends strategic leadership with hands‑on execution, requiring someone who can inspire teams, influence cross‑functional partners, and scale a claims operation built for the future. As our Claims Director , you’ll lead a team of Claims Professionals managing real property and auto damage claims, bodily injury claims, driving operational excellence through technology, analytics, and a deep commitment to customer experience.
Community Connect Epic PB / Claims Analyst StratAcuity Staffing Partners IncCommunity Connect Epic PB / Claims AnalystAtlanta, GA$80–$115 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Casualty General Adj - Auto Casualty claims Crawford & CoCasualty General Adj - Auto Casualty claimsAtlanta, GARemoteSettles claims by determining clients coverage''s, liability, client''s instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies,disposing of salvage, pursuing subrogation when appropriate. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
Claims Adjuster - Commercial Auto Excess Casualty ReservClaims Adjuster - Commercial Auto Excess CasualtyAtlanta, GeorgiaAt Reserv, this specialist leverages cutting-edge automation, structured data, and modern claims systems to drive optimal outcomes while focusing on the most complex, high-impact aspects of claim handling. Investigate, evaluate, and resolve complex commercial auto liability claims involving excess layers of coverage, catastrophic injuries, multi-vehicle accidents, and high-exposure scenarios.
Claims Team Lead, General Liability ReservClaims Team Lead, General LiabilityAtlanta, GeorgiaAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. Lead and develop a pod of 4 General Liability adjusters handling Premise, Habitational, Risk Transfer, Construction, and New York Labor Law claims.
Virtual & Remote Claims Representative 581888 Metro Public AdjustmentVirtual & Remote Claims Representative 581888Atlanta, GARemoteMetro Public Adjustment is looking for customer-oriented individuals to join our team of claims representatives. Once reviewed, If you want a face-to-face interview, we typically conduct them on Zoom: For Interview time and location, use the link below:
VSC Level 3 Claims Adjuster Integro Professional Services, LLCVSC Level 3 Claims AdjusterAtlanta, GAFull timeYou will be responsible for accurately assessing and processing extended warranty claims, ensuring compliance with company policies and procedures, and providing exceptional customer service to all stakeholders involved. As an VSC Level 3 Claims Adjuster, you will play a vital role in our company's claims administration process, specifically related to automotive extended warranty claims.
Ancillary Claims Adjuster Integro Professional Services, LLCAncillary Claims AdjusterAtlanta, GAFull timeAs an Ancillary Claims Adjuster (Remote), you’ll play a critical role in the claims administration process for automotive extended warranties, specifically with Ancillary products such as, Tires and Wheels, Key Replacement, and Paintless Dent removal claims. We’re looking for someone with at least 5+ years of automotive claims administration experience (or a related role) who is detail-oriented, customer-focused, and knowledgeable about automotive repair processes.
NewSr Claims Consultant, Commercial Risk- Middle Market Baldwin Group ColleagueSr Claims Consultant, Commercial Risk- Middle MarketAtlanta, GeorgiaThe Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. Strategic vision coupled with tactical execution of risk mitigation plans that drive favorable client Cost of Risk results is also critical to the overall success of this position PRIMARY RESPONSIBILITIES: Worker Compensation Claim Management.
NewSenior Complex Claims Specialist - New York Labor Law BerkleySenior Complex Claims Specialist - New York Labor LawAtlanta, Georgia$135,000–$150,000 / yearResponsibilities: The Senior Complex Claims Specialist investigates, evaluates, negotiates, and resolves complex and high-exposure litigated and non-litigated claims across bodily injury, property damage, personal and advertising injury, and professional liability lines. Vela Insurance Services provides specialized Excess and Surplus Lines Casualty and Professional Liability insurance solutions in the following market segments: Construction, Specialty Casualty, & Professional Liability.
Claims Manager - Early Resolution BerkleyClaims Manager - Early ResolutionAtlanta, GeorgiaResponsibilities: Join a dynamic, fast‑paced team in the E&S space and lead a team of talented claim professionals handling a broad range of General Liability and Products Liability claims involving property damage and bodily injury. Vela Insurance Services provides specialized Excess and Surplus Lines Casualty and Professional Liability insurance solutions in the following market segments: Construction, Specialty Casualty, & Professional Liability.
Claims Director(WC & TPA Oversight) CNA Financial CorpClaims Director(WC & TPA Oversight)Atlanta, GA$97,000–$189,000 / yearJOB DESCRIPTION: Essential Duties & Responsibilities: Performs a combination of duties in accordance with departmental guidelines: Leads the work activities of claims professionals and/or claims managers and has full management responsibility for setting and communicating expectations, providing direction and coaching, facilitating ongoing training and development, managing employee performance and contributing to employee engagement. This director-level role operates under general direction with broad authority to lead the oversight of complex, high-exposure commercial Workers' Compensation claims managed by Third-Party Administrators (TPAs), while also managing and developing a team of claim professionals.
Senior Claims Counsel, Professional Liability Ascot Group LtdSenior Claims Counsel, Professional LiabilityATLANTA, GA$150,000–$165,000 / yearThe Company provides a competitive benefits package that includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program), and more. Duties include analyzing loss notices, drafting coverage correspondences, appointing and managing counsel, establishing reserves, negotiating and resolving claims, and maintaining comprehensive claims files.
Senior Claims Counsel, Cyber & Professional Liability Ascot Group LtdSenior Claims Counsel, Cyber & Professional LiabilityATLANTA, GA$150,000–$165,000 / yearThe Company provides a competitive benefits package that includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program), and more. Duties include analyzing loss notices, drafting coverage correspondences, appointing and managing counsel, establishing reserves, negotiating and resolving claims, and maintaining comprehensive claims files.
NewClaims Team Lead Southeastrans, Inc.Claims Team LeadGAResponsible and accountable for updating management on changes and/or extraordinary circumstances affecting the company and/or transportation provider. Correlate the reimbursement request forms and resubmissions by provider per day in chronological order.
Bodily Injury Claims Adjuster, Rideshare ReservBodily Injury Claims Adjuster, RideshareAtlanta, GeorgiaManage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders. Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry.
Claims Domain Test Manager Group Nine LLCClaims Domain Test ManagerAtlanta, GADrive the test strategy and process, domain knowledge, performs analysis of business requirements, designs and develops test plans, ensures quality process, coordinates with customers on delivery and deployments. Should be able to run queries and perform basic system analysis, RCA etc., Should work closely with the client and development team during the stages of development, and conduct demos at completion of milestone, track and close feedback from such demos.
NewComplex Claims Consulting Director - EPL, Private & NFP D&O CNA Financial CorpComplex Claims Consulting Director - EPL, Private & NFP D&OAtlanta, GA$97,000–$189,000 / yearJOB DESCRIPTION: Essential Duties & Responsibilities: Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of the most complex EPL and Private and Not-For-Profit D&O, which are generally multi-year and have very significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, and resolution strategies which may include extensive negotiations and complex litigation management. Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing settlements within scope of authority.
Workers Compensation Claims Supervisor (Midwest Region) CBCSWorkers Compensation Claims Supervisor (Midwest Region)Atlanta, GAWe also understand that our growth is fueled by becoming better, not bigger – growth funds investments in new resources to better serve our clients and provide the career opportunities our employees want and deserve. Quality Service Review (QSR) Scores: Achieve monthly QSR scores of 90%+ for the team and address any underperformance with actionable plans.
Inland Marine Claims Adjuster American International Group Inc (AIG)Inland Marine Claims AdjusterAtlanta, GA$76,000–$97,000 / yearAs an industry leader in Inland Marine Insurance, AIG will provide you with the unique opportunity to put your knowledge and expertise to work alongside many top experts in the field and a dedicated team of claim professionals, helping our insureds manage and mitigate their risk, often while handling complex larger sized cases and events from a primary perspective. #claims #claimsexaminer #claimsadjuster #ClaimsCareers #ClaimsJobs #inlandmarineclaims #marineclaims #cargoclaims #AtlantaInsuranceJobs #AtlantaLawCa.
Experienced Heavy Truck Claims Adjuster Atlanta, GA Federated Service Insurance CompanyExperienced Heavy Truck Claims Adjuster Atlanta, GAAtlanta, GA$90,400–$122,200 / yearAppraisal experience preferred demonstrating the ability to proficiently and effectively manage assigned claims with minimum work direction. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities.
Senior Claims Account Executive Marsh McLennanSenior Claims Account ExecutiveAtlanta, GeorgiaAs our Senior Claim Account Executive on the commercial insurance team , you will: Act as a mentor and coach for commercial claim representatives in their efforts to manage and advise in claim matters for clients and prospects. Ability to carry out complex tasks with many concrete and abstract variables; Ability to utilize computer programs and understand their functionality to include Microsoft Word, Excel, PowerPoint, and Access.
Senior Claims Adjuster - Casualty (Public Risk Group) HCC Life Insurance CompanySenior Claims Adjuster - Casualty (Public Risk Group)GARemoteThe Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e))(the "VCCLEA"), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Our package policy provides a variety of coverages to support our insureds needs, including Law Enforcement Liability, Public Officials liability, Employment Practices Liability, Commercial General Liability, Property, First and Third-Party Auto, Inland Marine, Equipment Breakdown and more.
Complex Claims Consultant - Life Insurance Agent / Broker Dealer CNA Financial CorpComplex Claims Consultant - Life Insurance Agent / Broker DealerGA$72,000–$141,000 / yearResolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority. Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of high complexity and exposure Financial Lines claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
Claims Business Analyst (Healthcare Payer) Group Nine LLCClaims Business Analyst (Healthcare Payer)Atlanta, GARemoteShould have basic understanding concepts like web services, relational databases etc., Should be able to run queries and perform basic system analysis, RCA etc., Should be able to create mapping documents for the various interfaces and include business rules, transformation and DB mapping. Should have excellent communication (written and spoken ) skills to engage with different stake holders like QA/dev team, clients, end users of Clients and Business Units.
2027 Claims College Internship Atlanta, GA Federated Service Insurance Company2027 Claims College Internship Atlanta, GAAtlanta, GAThroughout our internship program you will have an opportunity to learn claims processes and procedures, develop various skills related to teamwork, customer service, communication, multi-tasking, and decision-making, as well as participate in team meetings, office events, and community volunteering! • Current Junior academic standing in pursuit of a Business or Criminal Justice Bachelor degree • Minimum overall GPA of 3.0 • Strong computer knowledge • Ability to use Microsoft Excel or equivalent spreadsheet software.
Litigation Claims Adjuster, Rideshare ReservLitigation Claims Adjuster, RideshareAtlanta, GAAnalyze auto claims to identify areas of dispute, investigating and gathering all necessary information and documentation, evaluating liability and damages and negotiating and resolving claims with opposing parties or their insurance providers. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022.
Claims Analyst - REMOTE Ryder System IncClaims Analyst - REMOTEAtlanta, GARemoteCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( http://wd5.myworkday.com/ryder/d/task/1422$3.htmld ) to log in to Workday to apply using the internal application process.
Major Case Unit Claims Adjuster, Rideshare ReservMajor Case Unit Claims Adjuster, RideshareAtlanta, GAWe are seeking an experienced and proactive Rideshare Major Case Claims Resolution Specialist to oversee high-exposure, complex, and litigated claims involving serious injuries, particularly those involving rideshare operators. Analyze auto claims to identify areas of dispute, investigating and gathering all necessary information and documentation, evaluating liability and damages and negotiating and resolving claims with opposing parties or their insurance providers.
Property & Casualty Claims Consultant HigginbothamProperty & Casualty Claims ConsultantAtlanta, GeorgiaNotice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Position Summary: This Claims Consultant is responsible for accurate reporting and filing of claim notices to the respective Carrier, in addition to reporting handling claim scenarios along with resolution of claims disputes.
Commercial Complex Claims Adjuster:Auto Damage ReservCommercial Complex Claims Adjuster:Auto DamageAtlanta, GeorgiaProvide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests. Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.
General Liability Claims Adjuster ReservGeneral Liability Claims AdjusterAtlanta, GeorgiaRemoteProvide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests. Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.