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Associate, Claims Representative - Complex Claims Unit The HartfordAssociate, Claims Representative - Complex Claims UnitHartford, ConnecticutMinimum of 1 year of customer service experience, applicable insurance knowledge is a plus • Experience adjusting auto claims for a minimum of 1 year within Property Damage Only • Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another • Passionate desire to help both internal and external customers • Ability to embrace change and flourish with industry-changing technology and trends • Critical thinking skills inclusive of investigation, decision making and conflict resolution • Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry • Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations • Ability to produce clear and grammatically accurate correspondence • Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering ADDITIONAL INFORMATION: • As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.
NewConstruction Claims Representative - Complex Claims Unit The Hartford Insurance Group IncConstruction Claims Representative - Complex Claims UnitHartford, CT$56,391–$84,587 / yearRESPONSIBILITIES: Provide proactive communications and respond to inquiries from customers and business partners in the management of claims; Review and analyze complex policies and coverage parts; Write and articulate coverage positions; Conduct investigations regarding claims and/or lawsuits; Manage litigation with counsel and/or other carriers; Make liability and damages assessments; Pursue risk transfer against other liable parties and insurance carriers; Attend mediations and trials, as necessary; Keep management informed of claim developments; Manage expenses, reserves and financial transactions; QUALIFICATIONS: Strong verbal and written communication skills; Strong analytical, problem solving and critical thinking skills; Strong customer service and active listening skills; Strong time management and organization skills; Strong negotiation and conflict resolution skills; A desire to learn and grow and work as part of a team toward common goals; Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Microsoft Teams, with the ability to effectively leverage these tools in a fast-paced professional environment. The Claim Representative will demonstrate the ability to proactively manage high excess and lower-exposure primary claims with an analytical focus, demonstrating the ability to comprehend and communicate facts, issues, and resolution strategies to management and other stakeholders.