Personal Specification: Education and Qualifications Graduate Calibre Skills and Abilities Analytical skills: Problem solving (broad-based, analytical, conceptual, creativity), Analysis of financial statements, Financial assessments of claims, Data analysis, Decision-making Work management skills: Time and workload management, Self-starter, Planning, Achievement orientation, Productivity focus Interpersonal skills: Ability to influence others, Client and broker management skills, Purposeful communication, Flexibility, Active listening Knowledge and Experience Past claims experience establishing liability and/or settlement resolutions. Functional knowledge & understanding: Claims management process, Insurance market (general & focus group), legal and regulatory environment, Alternative resolution approaches Aptitude and Disposition Outcome focused, self-motivated, flexible and enthusiastic Professional approach to successfully interact with senior management/ colleagues/ external suppliers Diplomatic Competencies Problem-solving Decisiveness Customer-focused Influencing others Attention to detail Team work Self-starter Analytical thinking Managing resources effectively Technical competency and expertise.