Excellent written and verbal communication skills, including the ability to communicate effectively with executives, customers, attorneys, insurance professionals, and operational leaders Strong leadership, coaching, and team development skills Excellent judgment, problem-solving ability, and decision-making skills involving high-value or complex claims High level of professionalism, integrity, accountability, and confidentiality Proficiency with Microsoft Office Suite, reporting tools, and claims management systems DisclaimerThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. The Senior Claims Manger leads one or more Safety and Claims Managers and similar professionals, partners closely with operations leadership, insurance carriers, third-party administrators, legal counsel, and customers, and serves as the organization's subject matter expert on claims management and loss mitigation.