Ensures we are meeting our service obligations by reducing and eliminating stop service, missed pick-ups and any proactive measure to ensure the accurate delivery of client bills • Prepares and support the collection of materials for client forums • Executes client specific reporting Waste Volume such as Tonnage, Rebates, Contamination and assists with the completion of a quarterly score card and attend all appropriate QBRs • Sets-up new client users and provides customer training on the E-business portal • Based on segment requirements, studies and becomes a local resource on WM's integrated services offered: solid, special, hazardous, universal, medical, recycling (traditional and non-traditional) beneficial reuse, Lamptracker, etc.) • Monitors news associated with local facilities to proactively address customer needs. • Works cross functionally With PM to ensure satisfaction of the customer • Acts as a local location client and vendor resource to escalate and address operational level activities including reporting,Escalations, set-up, and service request • Request quotes (as needed): Services, Equipment and Damage Claims ` • Work closely with PM, as a liaison between WMSBS and our field organization to support our customers •Serves as the customer's advocate by documenting interactions appropriately in Salesforce and resolving problems on the customer's behalf by engaging the appropriate departments, people, and established WM procedures.