This role serves as a technical and commercial resource for products, equipment, chemistry, services, and solutions used in carpet and upholstery cleaning, rug and textile care, tile and grout, concrete, stone, wood, resilient flooring, and related interior and exterior surface care. The Program Manager partners with branch teams, sales, customer service, corporate accounts, marketing, education, vendors, and customers to strengthen technical capabilities, develop market opportunities, support product and program decisions, and improve customer outcomes.