Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area. The ideal candidate will possess excellent communication skills, a strong ability to multitask, keen attention to detail, proficiency in computer applications, a genuine eagerness to learn and grow professionally, and a positive, engaging attitude.