Skills required: English proficiency in reading, writing, speaking; customer service; time management; communication; reading and comprehension, and intermediate proficiency for MSWord and Excel to create and maintain case tracking and Other logs as requested, perform typing, filing, copying/scanning documents, sending faxes, checking and sending email, answering phones and screening calls/taking accurate messages. Provides administrative, operational, and information services support to assist leadership with program implementation, office management, and agency functions.