documentation pertaining to motor vehicle title applications; issuing license plates and renewal decals; collecting taxes and fees; receiving and processing payments; preparing routine correspondence, and forms; providing information and assistance; answering telephone and relaying messages; filing documents and maintaining records; and performing other duties as assigned. Performs customer service functions in person or via telephone; provides information and assistance to the general public, dealers, attorneys, law enforcement personnel, loan institutions, or other individuals; answers questions regarding motor vehicle/registration, lienholder information, license plates, tag renewals, emissions, and other issues.