Answers department telephones; greets customers and visitors; communicates with the general public, attorneys, court personnel, and various local officials; provides assistance, copies of requested documents, and information regarding department services and procedures; refers callers to other staff members as appropriate. Physical Ability: Tasks require the ability to exert moderate physical effort in light to moderate work, typically involving some combination of stooping, kneeling, crouching and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12- 20 pounds) and occasionally heavy weight (20-50 pounds).