The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Assist designated DCF personnel with any concerns, grievances or complaints raised by deaf or hard of hearing customers or companions regarding effective communication as soon as reasonably possible, with a goal of resolving all matters raised while the customer and/or companion is in a DCF direct service facility.