of shipping•Participate and provide expertise as a member of the Customer Service team to help ensure objectives are successfully met, and contributes to our continuous improvement and lean initiatives•Provide assistance to other department members as needed•All other duties as assignedQUALIFICATIONS•Minimum 5 years experience in print production project management and customer service role•Excellent written and oral communications skills required•Excellent organizational and project management skills required•Strong computer knowledge and proficient in MS Office particularly Excel; Avant software is a plus•Meet communicated schedules and deadlines•Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals•Ability to compute rate, ratio, and percent•Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form•Knowledge of variable data and mailing procedure preferred•Ability to solve problems and resolve conflict•Basic reading and writing skills required•Ability to take initiative and work with minimal direct supervision•Ability to be proactive in anticipating and communication project issues with internal department, managers and Sales•Must be detail oriented, take initiative, and be able to multi-task•Must be able to maintain a high level of accuracy in preparing and entering job and client information•Comply with company and department SOP's, job description(s) and safety requirements•All other duties as assigned•Physical dexterity:-Ability to sit and use keyboard and mouse for extended periods (8 hours) ESSENTIAL DUTIES AND RESPONSIBILITIES•Process incoming orders received from Sales or Customer within 5 business hours of receipt•Confirm all project specifications match the customer approved estimate.