Whether customers need carpet and floor cleaning, upholstery cleaning, tile and grout cleaning, water or storm damage restoration, mold mitigation, air duct cleaning, or odor removal, we have the expertise and advanced techniques to deliver exceptional results. Restoration Operations Manager Job Summary The Restoration Operations Manager (ROM) oversees water damage, fire damage & cleaning (carpet, tile, hardwood, duct work, etc) crews for quality control, efficiency, and profitability of jobs while being involved in production.