As a Service Strategy Senior Manager - TME, you will be responsible for: Leading multiple engagements that define strategies for service transformations across digital self-service, contact center, and/or field service for TME clients, including subscriber care, technical support, and content service channels. This role combines deep service strategy and technology transformation expertise with strong AI and digital fluency, consulting leadership, and TME commercial acumen, including familiarity with streaming, broadband/telecom, and/or media distribution business models.