Cabarrus Rowan Community Health CentersShelter Health Services Patient Representative October 5, 2026 2 of 2Key Responsibilities1.Front desk duties include registration, completing appointment ticklers, contacting patients to confirm patient appointments and no-shows, and verifying paperwork.2.Disseminates information to all special population patients regarding clinic services and state and local public services.3.Schedules patient appointments following organization guidelines.4.Interview the patient to obtain personal and financial information.5.Calculate sliding fee eligibility based on client income and enter patient charges appropriately.6.Wholly and accurately document patient information in the electronic health record to facilitate billing.7.Review patient chart for records requiring updating and perform necessary updates.8.Create patient claims, collect payment, and document payment in the electronic health record. Title: Shelter Health Services Patient RepresentativeDepartment: Special PopulationsStatus: Non-ExemptPosition Classification/Category: AdministrationLevel: N/ALocation: Shelter Health ServicesHourly Pay Range:Reports To: Shelter Health Services Site CoordinatorDirect Reports: N/ASummary of PositionThe Shelter Health Services Patient Representative is responsible for daily clinic operations, including greeting patients, answering phone calls, scheduling appointments, accurately verifying insurance, closing out the clinic, and communicating with clinical staff.