Working in close coordination with the central/HQ-based application teams that in some cases govern the global application managed service delivered through Barillas third-party support vendor, the role partners with regional business teams to provide support, assess new IT requests, and translate business needs into the proper solution modifications and projects that enable business process change in alignment with global strategy & processes, acting as the business process expert and primary liaison between corporate/central IT, the regional user community, and the managed-service partner. The IT Business Process Support Associate Director - Americas leads the Applications domain for the Barilla Americas region, with end-to-end accountability for all business applications deployed regionally, from implementing new solutions to maintaining and supporting existing ones, across a portfolio that includes but is not limited to SAP, RGM, TPM, TPO, EDI, Manufacturing, Purchasing, and R&D, leading a team ranging from professionals to senior managers.