Works closely with external clients, Client Advisors, Commercial Banking Advisors and other internal business partners to provide outstanding customer service and experience to all Commercial, Treasury Management and Business Banking customers on requests that are more technical in nature. Act as the Subject Matter Expert (SME) fully utilizing knowledge of complex Commercial, TM and Business Banking products to the servicing of particular product such as Fifth Third Direct, Commercial Card, ACH/Wire, Cash Vault, EDM, RDC, Lockbox and others.