patient-level data and caseload monitoring, identifies and corrects breakdowns that drive no-shows, long cycle times, low provider productivity, and Third Next Available (TNA) appointment delays; coordinates BH case manager and provider schedules; and works alongside clinicians, clinical supervisors, IBH case managers and staff, and Operations to remove barriers to care. Links patients to community resources (housing, food, benefits, legal, employment, education) and Medi-Cal managed care benefits such as CalAIM Enhanced Care Management (ECM) and Community Supports where eligible; serves as liaison between patients, families, and community partners.