Client Services Specialist I UL Solutions IncClient Services Specialist IARWe help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth.
Client Service Specialist (Teller) Bank OZKClient Service Specialist (Teller)ARResponsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required.
Sr. Client Services Manager Advantage SolutionsSr. Client Services ManagerRogers, ArkansasFull timeRegardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time). Responsibilities: The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods.
Risk & Independence Contract Specialist Senior Manager - Advisory Consulting Services PricewaterhouseCoopers LLPRisk & Independence Contract Specialist Senior Manager - Advisory Consulting ServicesAR$91,000–$321,500 / yearLeading the substantive negotiation of complex commercial contracts; Reviewing and redlining detailed risk, legal, and commercial contract terms; Understanding of professional advisory/consulting service offerings, performance details, and related business strategies, including large-scale technology transformations, vendor selection and assessments, small to medium scale system implementations and AI roadmaps, and business integrator/change management projects; Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience. Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance.
Client Retention Specialist RENT ONEClient Retention SpecialistFort Smith, ARFull timeCustomer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier / Clerk, Retail. We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after 40 years of serving thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.
Client Success Specialist - Construction ATG USAClient Success Specialist - ConstructionNORTH LITTLE ROCK, ARATG strives to build strong relationships within the professional design community by offering complete software and hardware solutions, supported by a team of experienced technical specialists. With our deep industry knowledge, ATG delivers tailored services that meet the unique needs of AEC professionals, ensuring seamless integration and support across their technology platforms.
Risk & Independence Contract Specialist Senior Manager - Managed Services PricewaterhouseCoopers LLPRisk & Independence Contract Specialist Senior Manager - Managed ServicesLittle Rock, AR$91,000–$321,500 / yearLeading the substantive negotiation of complex commercial contracts; Reviewing and redlining detailed risk, legal, and commercial contract terms; Understanding of managed services offerings and related contract terms and conditions, performance metrics, and experience with (1) finance managed services - payroll, accounting, reporting, treasury and broader finance and accounting operations, (2) technology managed services - IT infrastructure, cloud, data analytics, application delivery maintenance application managed services, (3) cyber managed services, or (4) risk & regulatory managed services - regulatory compliance and enterprise risk programs; Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience. Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients' procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance.
Clinical Services Specialist RN AFMCClinical Services Specialist RNFort Smith, ARReview each selected record accurately and according to AFMC, state and federal policies and procedures.\ 2. Function as a resource for non-clinical staff by providing oversight and follow-up for clinical related questions or issues\ 3. Write effective and accurate review summaries and submit within appropriate time frame.\ This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4776285 **SCOPE OF POSITION:**\ Responsible for analyzing patient records to determine legitimacy and necessity of medical services in compliance with government reimbursement policies.
Client Success Specialist ATG USAClient Success SpecialistNORTH LITTLE ROCK, ARATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. You are a trusted partner to clients and a steady leader internally, someone who knows when to push, when to pause, and how to move work forward without unnecessary friction.
Client Specialist Avery Dennison CorpClient SpecialistLittle Rock, ARWorking autonomously, regularly exercising independent judgment and discretion with limited supervision, the Client Specialist is responsible for ensuring client business objectives and schedules are met through proactive planning and thorough project management, thus ensuring an exceptional client experience. The successful candidate provides day-to-day client relationship management, which includes autonomously negotiating and committing to client deliverables and independently investigating and resolving client concerns on behalf of the company.
Client Specialist Vestcom International, Inc.Client SpecialistARWorking autonomously, regularly exercising independent judgment and discretion with limited supervision, the Client Specialist is responsible for ensuring client business objectives and schedules are met through proactive planning and thorough project management, thus ensuring an exceptional client experience. The successful candidate provides day-to-day client relationship management, which includes autonomously negotiating and committing to client deliverables and independently investigating and resolving client concerns on behalf of the company.
Client Relations Specialist HellosunshinetravelsClient Relations SpecialistLittle Rock, ARDaily tasks will include responding to emails and phone calls, resolving client issues, assisting with travel bookings and reservations, and ensuring overall customer satisfaction. Our mission is to empower self-driven, travel-loving entrepreneurs to work from anywhere while creating unforgettable travel experiences for clients.
Client Relations Specialist Subaru of Little RockClient Relations SpecialistLittle Rock, ArkansasWork Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
SOCIAL SERVICES SPECIALIST State of ArkansasSOCIAL SERVICES SPECIALISTAR$52,137–$77,163 / yearKnowledge of crisis intervention and de-escalation techniques Knowledge of Arkansas social service laws, policies, and regulations Ability to analyze client needs and create action plans Understanding of behavioral health and protective services. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS.
NewClient Service Manager GallagherClient Service ManagerLittle Rock, ArkansasRemoteFull timeThe actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. How you'll make an impact : You’ll play a key role in supporting and leading efforts to deliver high-quality solutions to our clients.
Associate Client Service Manager GallagherAssociate Client Service ManagerLittle Rock, ArkansasRemoteFull timeThe actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. About you : Here’s what you’ll bring to the role: Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience.
Senior Client Service Manager GallagherSenior Client Service ManagerJonesboro, ArkansasRemoteFull timeThe actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. Here’s what you’ll do: Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions.
NewCustomer Service Specialist I ASM Research, An Accenture Federal Services CompanyCustomer Service Specialist ILittle Rock, ARThis role supports customer satisfaction and service level agreement adherence by completing daily operational tasks, assisting with transaction processing, researching customer issues, documenting interactions, and helping resolve processing errors in accordance with established program guidelines. Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.
Customer Service Specialist Arkansas Talent GroupCustomer Service SpecialistSheridan, Arkansassam.swensen@arkansastalentgroup.com; laura.slay@arkansastalentgroup.com; stephanie.shine@arkansastalentgroup.com . You will serve as the administrative backbone for project teams, coordinating documentation, tracking deliverables, and working closely with finance to manage invoicing and payment cycles.
NewSenior Customer Service Specialist OracleSenior Customer Service SpecialistLittle Rock, AR$19.09–$36.35 / hourOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. You will support both internal and external clients through phone, ticket, and electronic support channels while gaining exposure to Oracle Health applications, workflows, and support methodologies.
NewCustomer Service Specialist - Automotive Finishes Sherwin-WilliamsCustomer Service Specialist - Automotive FinishesLittle Rock, ARHave at least one (1) year of work experience using material handling equipment (for example, forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.). Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Customer Service Specialist Foundever GroupCustomer Service SpecialistFort Smith$18–$19 / hourOur innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Location Requirements: Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 Towson Ave #275, Fort Smith, AR 72901 .
NewCustomer Service Specialist Sherwin-WilliamsCustomer Service SpecialistLittle Rock, ARThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Bilingual Customer Service Specialist (Spanish) Sherwin-Williams CoBilingual Customer Service Specialist (Spanish)Lowell, ARThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
SOCIAL SERVICES COUNTY MANAGER I State of ArkansasSOCIAL SERVICES COUNTY MANAGER ILonoke, AR$63,086–$93,367 / yearThis role ensures the efficient delivery of essential services such as SNAP, Medicaid, TANF, and child and adult protective services by supervising frontline staff and maintaining compliance with applicable regulations. The Social Services County Manager I is responsible for the coordination and daily oversight of social service program operations in a small county DHS office.
Client Relations Coordinator Arkana LaboratoriesClient Relations CoordinatorLittle Rock, ARAbout the Role: As a Client Relations Coordinator, you will play a critical role in managing and strengthening client relationships by serving as a key liaison between clients and assigned Account Managers. Outreach happens consistently (daily/monthly cadences), inquiries are resolved promptly, and all activity is accurately captured in Salesforce, so the team has a reliable picture of every relationship.
Sr Manager, Client Experience Vestcom International, Inc.Sr Manager, Client ExperienceLittle Rock, AR$109,000–$146,000 / yearActual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Serve as the primary escalation point person for client issue resolution, satisfaction maintenance, and internal operating or department teaming issues while ensuring full compliance with internal controls and Sarbanes-Oxley Act 2002 Section 404 guidelines.
Sr Manager, Client Experience Avery Dennison CorpSr Manager, Client ExperienceLittle Rock, AR$109,000–$146,000 / yearActual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Serve as the primary escalation point person for client issue resolution, satisfaction maintenance, and internal operating or department teaming issues while ensuring full compliance with internal controls and Sarbanes-Oxley Act 2002 Section 404 guidelines.
Sr. Manager, Client Experience Vestcom International, Inc.Sr. Manager, Client ExperienceLittle Rock, AR$109,000–$146,000 / yearActual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Serve as the primary escalation point person for client issue resolution, satisfaction maintenance, and internal operating or department teaming issues while ensuring full compliance with internal controls and Sarbanes-Oxley Act 2002 Section 404 guidelines.
Private Client Banker - Fort Smith (New Build) - Fort Smith, AR JPMorgan Chase Bank, N.A.Private Client Banker - Fort Smith (New Build) - Fort Smith, ARFort Smith, ARFull timeBeginning Oct. 1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role. You have a passion for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion.
Director of ABA Services - North Little Rock Pediatrics PlusDirector of ABA Services - North Little RockArkansasWe are committed to helping children succeed in all stages of life through evidence-based therapy (Applied Behavior Analysis, Occupational Therapy, Physical Therapy, and Speech Therapy) and developmental preschool services, state of the art facilities, specialized equipment, family support and education, and community investment. Complete RBT onboarding including welcome tour, introduction to team, leading RBT orientation meetings, and coordination with Administrative Operations Specialist or other administrative support team members for scheduling observations and pair treating.
Technical Services Executive - Construction ATG USATechnical Services Executive - ConstructionNORTH LITTLE ROCK, ARThe TSE leads structured services discovery, owns customer roadmaps using Miro boards as the system of record, and drives scope development through deal close. This role is accountable for decision quality prior to project kickoff and serves as the critical gatekeeper between sales intent and delivery commitment.
Technical Services Executive - Design ATG USATechnical Services Executive - DesignNORTH LITTLE ROCK, ARThe TSE leads structured services discovery, owns customer roadmaps using Miro boards as the system of record, and drives scope development through deal close. This role is accountable for decision quality prior to project kickoff and serves as the critical gatekeeper between sales intent and delivery commitment.
NewProgram Director, Health Promotion & Wellbeing Services HealthFitnessProgram Director, Health Promotion & Wellbeing ServicesBentonville, ArkansasYou will lead the execution of programs and events spanning health education, mindfulness, movement, stress management, nutrition, and community engagement while working closely with client and site stakeholders to ensure programs are integrated, impactful, and aligned with organizational goals. Oversees all programming within the Whole Health business unit and develops, manages, implements, and evaluates programs within whole health to maximize participation, outcomes and customer satisfaction and supervision of programs, services, and staff. .
Veterinary Clinician – Companion Animal Services – Little Rock, AR | Comprehensive Benefits + Continuing Education + PTO DesortVeterinary Clinician – Companion Animal Services – Little Rock, AR | Comprehensive Benefits + Continuing Education + PTOLittle Rock, ArkansasThis opportunity offers strong professional development support, advanced medical resources, and a positive team culture designed to help veterinarians grow clinically and professionally while maintaining long-term career stability. An established companion-animal practice is seeking a dedicated Veterinarian to join a collaborative clinical environment focused on delivering high-quality patient care and exceptional client service.
Lead Consultant Consulting Services Cloud Software Group IncLead Consultant Consulting ServicesAR$106,074–$159,112 / yearNY generally ranges: $106,074-$159,112 CA generally ranges: $120,924-$181,388 All other locations fall under our General State range: $106,074-$159,112 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. Job Description/Responsibilities: The Lead Consultant drives all aspects of customer engagements, executing both internal and customer-facing projects with precision while proactively identifying follow-on opportunities for the Account Technology Specialist & Solution Architect.
Resident Services Manager Cardinal Group Holdings LLCResident Services ManagerFayetteville, ARUtilize Cardinal leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.
Financial Services Tax - Real Estate Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate ManagerLittle Rock, AR$99,000–$266,000 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions.
AR Specialist - Patient Support Diana Health IncAR Specialist - Patient SupportARThis position serves as a dedicated resource for patients navigating their account balances, payment options, and financial assistance programs - ensuring every woman feels supported, respected, and empowered when it comes to the financial side of her care. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers.
Formwork Specialist (Territory Manager) in Training Civil EFCOFormwork Specialist (Territory Manager) in Training CivilWest Memphis, ARFull timeWith nearly a century of expertise in providing safe, reliable, and cost-efficient concrete formwork and shoring solutions, we empower our team to make a significant impact on construction projects worldwide. You'll develop deep industry relationships, understand customer needs, and deliver tailored solutions that help clients build safely, efficiently, and cost-effectively.
Part Time Marketing Specialist for fast growing home care company Executive Home CarePart Time Marketing Specialist for fast growing home care companyConway, ArkansasExecutive Home Care of Conway is seeking a motivated, outgoing Part-Time Sales & Marketing Representative to help grow our non-medical home care business while making a meaningful difference in the lives of seniors and their families. Executive Home Care provides compassionate, non-medical in-home care that helps seniors and adults maintain their independence while remaining safely in the comfort of their own homes.
Remote Housing Support Specialist Sedgwick Claims Management Services, Inc.Remote Housing Support SpecialistARRemote$17–$17.50 / hourThe Housing Support Specialist serves as both a client advocate and operational coordinator blending empathetic customer support, strategic vendor coordination, and detailed lease management to ensure uninterrupted, comfortable housing while delivering an elevated service experience with urgency, accountability, and professionalism. Maintain accurate financial and operational records, including: updating client ledgers for billing accuracy, tracking extension costs within ALE guidelines, manage move-out coordination when applicable, including vendor pickups, lease terminations, and security deposit reconciliation.
NewVeterinary Receptionist (Care Coordinator) - Arkansas Veterinary Emergency & Specialists PetVet Care CentersVeterinary Receptionist (Care Coordinator) - Arkansas Veterinary Emergency & SpecialistsLittle Rock, AR$16–$18.50 / hourClassification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
AR Specialist Full-Time Diana Health IncAR Specialist Full-TimeARWe partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. Requires proficiency with various healthcare computer system applications that are used by physicians in the office and in hospital settings to support patient care, billing, and financial information.
Resident Services Manager Cardinal Group Management&Advisory LLCResident Services ManagerFayetteville, ARPart timeUtilize Cardinal leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.
Technical Specialist - FORMA ATG USATechnical Specialist - FORMANORTH LITTLE ROCK, ARExperience with Autodesk Forma (or legacy products such as ACC, PlanGrid, Glue, BIM 360) core components/modules Docs, Design Collaboration, Model Coordination, Takeoff, Build, ProEst, Cost, or Autodesk Estimate. Participate in client demos, webinars, blog content, presales meetings, client visits, and industry events including Autodesk University and Midwest University.
Family Support Specialist - Outreach HEALTHY CONNECTIONS INCFamily Support Specialist - OutreachARAdditionally, collaboration and advocacy skills are vital for coordinating with service providers and removing barriers to care, ultimately empowering families to access and benefit from the resources they need. Administrative Duties: Teach and demonstrate parenting and living skills to clients in their homes covering such topics as budgeting, cooking, housekeeping, childcare, and nutrition.
Product Enablement Specialist ATG USAProduct Enablement SpecialistNORTH LITTLE ROCK, ARJOB SUMMARY: As a Product Specialist for accounts in the AEC (Architecture, Engineering, and Construction) industries, you will engage with local and national clients to manage software contracts, communicate purchase and renewal options, and set up support cases while always maintaining a high level of customer satisfaction. With their deep industry knowledge, ATG delivers tailored services that meet the unique needs of AEC professionals, ensuring seamless integration and support across their technology platforms.
Patient Care Specialist (Medical Receptionist) Fast Pace HealthPatient Care Specialist (Medical Receptionist)Jonesboro, ArkansasFull timeMaintains the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors. Level 2: High School Diploma or its equivalent with a current CPR license* and 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel.
Surgery Certified Veterinary Technician - Arkansas Veterinary Emergency & Specialists PetVet Care CentersSurgery Certified Veterinary Technician - Arkansas Veterinary Emergency & SpecialistsLittle Rock, AR$21.30–$27.50 / hourClassification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.