Demonstrate proficiency in all duties related to: * • providing care to patients * • responding to patient needs and inquiries * • providing support to other staff throughout patient visits * • knowledge of services provided by PPIL and associated fees * • providing patient-centered customer service * • keeping accurate records * • communicating with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner * • treating all people, regardless of gender, sexual orientation, race, color, religion, national origin, age, economic condition, status as a qualified individual with a disability, and any additional categories with honor, respect, and inclusivity. Provide information, assistance, and support for patients facing emotional, family, and/or financial problems related to healthcare; help patients needing referral for services related to pre-natal care, adoption services, abortion services, financial assistance, and personal family counseling.