3. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Medical Center. The role includes coordinating and managing all nursing care activities based on the philosophy of the Arnot Health to partner with each person we serve in order to maximize their physical, emotional, social and spiritual health, using initiative and independent judgment to provide the best available services to our patients and families.