V-Soft Consulting Group IncSr. Clinical Trial Manager - Hybrid V-Soft Consulting Group IncSr. Clinical Trial Manager - HybridMaple Grove, MinnesotaContractorExperienced in: Renal denervation, Clinical trial management, People management of clinical trials and Cardiology Clinical trials. Translate program strategy into operational plans, timelines, and resource needs; ensure cross functional alignment and timely delivery of study milestones.
JobotNewRegional Clinical Director BCBA JobotRegional Clinical Director BCBAWoodbury, MN$100,000–$150,000 / yearThe Regional Clinical Director will partner closely with executive leadership to drive clinical excellence, improve operational outcomes, mentor Clinical Directors and Senior Clinical Directors, and support the continued expansion of services to families across assigned regions. We are a rapidly growing, BCBA-founded ABA organization committed to delivering compassionate, outcomes-driven autism services across center-based, home-based, school, and community settings.
AccentCare, Inc.NewRegistered Nurse / Clinical Manager, Home Health AccentCare, Inc.Registered Nurse / Clinical Manager, Home HealthBurnsville, MN$110,000–$115,000We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. Graduate from an approved school of professional nursing and currently licensed to practice as a registered nurse in the state of agency operation.
ForTec MedicalNewClinical Technology Specialist ForTec MedicalClinical Technology SpecialistMinneapolis, MNMeet customer needs, provide exceptional customer service, and foster strong, professional relationships with both ForTec team members and healthcare partners. If you have prior medical, EMT, Surgical Technologist, or military experience, your background can provide a smooth transition into the clinical technology specialist role.
Newport HealthcareClinical Operations Manager Newport HealthcareClinical Operations ManagerSt. Cloud, Minnesota$76,000–$113,000 / yearWhen trained as a CPI Trainer:Lead, facilitate, and reinforce CPI and de-escalation training across assigned teams, ensure consistent retraining and competency development through scheduled refreshers, real-time coaching, and integration into daily operations. As a central partner to both the clinical and operations teams, the Clinical Operations Manager helps create a safe, responsive, and healing environment, that allows staff to thrive and patients to feel supported every step of the way.
EbenezerAssisted Living Regional Director of Clinical Operations EbenezerAssisted Living Regional Director of Clinical OperationsEdina, Minnesota$99,236.80–$140,108.80 / yearBasic Life Support (American Heart Assoc, Red Cross or MTN) for Health Care Provider American Heart Association (AHA) or American Red Cross; accepted certifications as follows AHA: BLS for Healthcare Providers (CPR & AED) Program or BLS Provider - BLS Instructor. Benefit Overview: Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time,tuition reimbursement, retirement, early access to earned wages, and more!
Minnesota Urology P.A.Clinical Research Coordinator- Clinical Assistant Minnesota Urology P.A.Clinical Research Coordinator- Clinical AssistantBloomington, MN$27.20–$34 / hourThe CRC may be involved in the coordination and administration of FDA-regulated clinical trials (Phase 2-4), other sponsored studies or registries, and investigator-initiated studies related to urologic care, especially in the areas of urinary incontinence and cancer of the prostate, bladder, and kidney. If you have worked as an RN, LPN or Medical Assistant in a clinical setting (especially oncology) you bring in skills that will be tremendous in this roll as you know how to work side by side with doctors, physician assistants, patients and collaborate on a team.
Hennepin County Medical CenterHIM Operations Coordinator Hennepin County Medical CenterHIM Operations CoordinatorMinneapolis, MNThe comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. HIM Operations Coordinator (260225) Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County.
Fairview Health ServicesPharmacy Operations Lead Fairview Health ServicesPharmacy Operations LeadMaplewood, Minnesota$143,707.20–$202,883.20 / yearResponsibilities/Job Description: In partnership with the Pharmacy Leader and other stakeholders, provide workflow management of the day-to-day operations in assigned pharmacy and/or clinical service area, driving patient care excellence while ensuring achievement of organizational goals. This position functions in a dual‑capacity role with scheduled pharmacist staffing shifts and protected off‑line time to lead operational projects, support pharmacy workflows, and manage day‑to‑day operations initiatives.
Murata ViosSenior Director of Operations Murata ViosSenior Director of OperationsWoodbury, MNThe ideal candidate brings prior success supporting high-growth commercialization efforts within medical devices or a comparable regulated, product-centric industry, along with strong analytical and cross-functional leadership skills. What To Expect (Essential Job Responsibilities) Lead operational initiatives required to support growth across Vios Medical’s commercial lifecycle which includes demand planning, launch readiness, field deployment, service support, and ongoing operational scale-up.
Bio-Techne CorpSenior Data Analyst - Operations & Supply Chain Bio-Techne CorpSenior Data Analyst - Operations & Supply ChainMinneapolis, MNKey Responsibilities: • Develop Advanced Analytics Solutions: Build and maintain dashboards and tools using Power BI, SQL, and Excel to deliver end-to-end visibility across supply chain KPIs including inventory turns, forecast accuracy, OTD, and production throughput. You will develop scalable analytics tools and provide actionable insights that directly influence decision-making, with a focus on areas such as inventory optimization, demand forecasting, MRP alignment, and capacity planning.
ParexelClinical Project Manager - East Coast US - FSP ParexelClinical Project Manager - East Coast US - FSPSaint Paul, MNRemoteThe Project Manager drives the planning, execution, and delivery of internal initiatives across Study Management functions and reports directly to the Director, Clinical Operations. + Demonstrated end‑to‑end clinical trial management experience across Phase II and Phase III studies, with strong understanding of operational requirements from study start‑up through close‑out.
UnitedHealth Group IncNewSenior Director, Behavioral Health Care Management Operations and Product UnitedHealth Group IncSenior Director, Behavioral Health Care Management Operations and ProductEden Prairie, MN$159,300–$273,200 / yearThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. Working in close partnership with the VP of Product, Technology, Clinical Leadership, Compliance, and Operations, the Senior Director will drive modernization, scalability, and measurable operational impact across the BH CM function.
Mayo ClinicManager - Practice Operations Mayo ClinicManager - Practice OperationsRochester, MN$103,001–$154,544 / yearDepartment of Radiology: Ultrasound, Interventional Radiology, Hospital Operations The available manager position provides support for day-to-day operations of the Ultrasound Division, Interventional Radiology and Hospital Operations portions of the Radiology clinical practice. Key aspects of this role will include optimizing capacity, ensuring efficient patient access, leading process improvement initiatives, overseeing financial and quality performance, developing business plans, and piloting new concepts, innovations, and automation.
Seamless AssistNewDirector of CCM/RPM Operations Seamless AssistDirector of CCM/RPM OperationsMinneapolis, MinnesotaRemote$90,000–$110,000 / yearCardiac Care Alliance (CCA) is building a next-generation, cardiology-focused care management platform that supports both fee-for-service and value-based programs across Chronic Care Management (CCM) and Remote Patient Monitoring (RPM). This is a high-impact, builder-stage role responsible for billing performance, CMS compliance, reporting infrastructure, and practice-level account management across multiple physician groups.
LivaNova PlcAssociate Clinical Project Manager LivaNova PlcAssociate Clinical Project ManagerMinneapolis, MN$95,000–$105,000 / yearMinimum prior work experience of 4+ years as a Clinical Research Nurse or equivalent role supporting clinical trial project management at a medical device/drug company, clinical research site, or CRO. Assist data management staff with clinical data review and collection of data from sites to maintain integrity by reviewing protocol deviations, adverse events, data inconsistencies, outliers, other issues as identified.
Radias HealthOperations Administrator Radias HealthOperations AdministratorSaint Paul, MN$24–$28Facilitate and support active communication between staff, leadership, supervisors, external partners, and vendors as appropriate and over a variety of mediums, including phone, email, text, in-person, and video conferencing. This includes ensuring the most recent/up to date versions are published and accessible; revisions and reviews are happening on scheduled intervals and partnering with appropriate departments to ensure compliance and review as appropriate.
NumotionDirector of Sales Operations NumotionDirector of Sales OperationsNew Brighton, MNMaintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions. Responsible for developing new referral relationships and growing existing referral base through strategic externally focused activities including: business partnership reviews, account meetings, and cold calls.
SodexoFood Operations Manager 2 SodexoFood Operations Manager 2SAINT PAUL, MNMinimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services.
Fairview RangeOperations Assistant, Home Care Hospice Fairview RangeOperations Assistant, Home Care HospiceHibbing, Minnesota$18.29–$25.81 / hourThe most comprehensive health care network in northeastern Minnesota, Fairview Range includes Fairview Range Medical Center, Fairview Mesaba Clinics (with locations in Hibbing, Nashwauk, and Mountain Iron), and Fairview Range Home Care and Hospice. Care team includes RNs, Physical Therapists, Occupational Therapists, Social Workers, LPNs, HHAs, Chaplain, Volunteers, Physician Medical Director and a Nurse Practitioner.
TriWest Healthcare AllianceManager, Data Operations (Data Engineering) TriWest Healthcare AllianceManager, Data Operations (Data Engineering)Minneapolis, MNRemoteFull timeTechnical Skills: In-depth knowledge of all application functionality, security, development, and system administration; knowledge of relevant technology, tools and middleware; proficient change agent; knowledge of the agile methodology and software maintenance and support. The manager serves as a bridge between data engineering, analytics, and business stakeholders to ensure timely, high-quality data delivery for operational and strategic needs.
Integrated Resources, IncNewSr Clinical Research Specialist Integrated Resources, IncSr Clinical Research SpecialistVirtual, MNRemoteThe majority of time is spent delivering and overseeing the projects from design to implementation while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education (typically University). Conducts registered and nonregistered clinical studies of products that have been determined to satisfy a medical need and/or offer a commercial potential.
MaximusLead Engineer - CCaaS Operations MaximusLead Engineer - CCaaS OperationsMinneapolis, MNFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai) .
Mayo ClinicNewAssociate - Business Development Operations Mayo ClinicAssociate - Business Development OperationsRochester, MN$25.38–$34.27 / hourAdvanced experienced preferred utilizing Microsoft Outlook, Teams, Word, Excel, PowerPoint, Adobe Acrobat, Adobe Sign, DocuSign, TextExpander, TechTracS database, external government and financial applications or related tools. The Operations Associate for the Department of Business Development, formerly Mayo Clinic Ventures and Corporate Development, assists in reviewing and docketing a variety of intellectual property related agreements including confidentiality, material transfer, joint invention and license agreements.
LanceSoft IncClinical Research Spec - Exempt LanceSoft IncClinical Research Spec - ExemptMounds View, MN$35–$40 / hourThis full-time, onsite position is based in the vibrant community of Mounds View, MN, offering a blend of suburban charm and proximity to urban amenities. Join our team as a Clinical Research Specialist and play a vital role in advancing medical research and innovation.
Artech LLCNewSr Clinical Research Spec Artech LLCSr Clinical Research SpecVirtual, MN$45–$50 / hourSupport protocol development, CRFs, study budgets, and clinical operations. Excellent communication, organization, and project management skills.
LancesoftNewSr Clinical Research Spec LancesoftSr Clinical Research SpecVirtual, MN$50Resolve operational aspects of clinical trials in conjunction with project teams, adhering to SOPs, GCP, and specific country regulations. Advanced knowledge of clinical trial management systems (CTMS), electronic data capture (EDC), and trial master file (TMF).
Mayo ClinicUnit Head - Facilities Operations Mayo ClinicUnit Head - Facilities OperationsMankato, MN$105,060.80–$157,643.20 / yearFacilities Operation Unit: CHFM (Certified Health Care Facility Manager-ASHE) or CEM (Certified Energy Manager-AEE) or achieve within 3 years or FMA (Facilities Management Administrator-BOMI) designation/equivalent or achieve within 2 years. This leadership role provides strategic and operational oversight for the Facilities Project Services department within Facilities & Support Services, with responsibility for leading facility planning, renovation, and construction project delivery.
Beacon CommunicationsClinical Services Consultant Beacon CommunicationsClinical Services ConsultantEagan, Minnesota$70,000–$80,000 / yearSuccess requires deep clinical workflow insight, strong instructional capabilities, technical expertise, best in class customer service, and a track record of delivering high-impact, user-centered learning experiences. In partnership with cross-functional teams and customers, this role promotes clinical excellence, informs system design, executes strategic education initiatives, delivers comprehensive end-user support, and elevates the customer experience.
Fairview Health ServicesClinical Research Specialist Fairview Health ServicesClinical Research SpecialistMinneapolis, Minnesota$26.06–$36.79 / hourMaintain proficiency in the skills and theory of the practice of clinical research pharmacy by reviewing literature, attending in-services, seminars, conferences, and actively participating in department clinical research meetings and activities. This position collaborates with a variety of M Health departments and study team members to drive high-quality participant medication safety, quality assurance, customer service, process improvement, investigational dispensing, and regulatory compliance.
Integrated Resources, IncSr. Clinical Evaluation Medical Writer Integrated Resources, IncSr. Clinical Evaluation Medical WriterMounds View, MNEducation Required: Years Experience Required: Bachelor s degree with a minimum of 4 years of experience in clinical research/clinical evaluation/clinical evidence, or advanced degree with a minimum of 2 years of experience in clinical research/clinical evaluation/clinical evidence. The position leads and supports clinical evaluations in compliance with applicable global regulatory requirements, working closely with cross functional stakeholders to define clinical evaluation strategies and support regulatory interactions.
Hazelden Betty Ford FoundationSupervisor Clinical Nursing Hazelden Betty Ford FoundationSupervisor Clinical NursingCenter City, Minnesota$95,254–$138,804 / yearResponsibilities: Ensure the delivery of safe, high-quality nursing services at the site level through direction of daily patient care operations; supervision, implementation, and evaluation of Best Practices and key clinical processes, and through education and training of employees. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Hennepin County Medical CenterClinical Care Supervisor - Surgical Services Hennepin County Medical CenterClinical Care Supervisor - Surgical ServicesMinneapolis, MNClinical Care Supervisor - Surgical Services (260427) Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St.
Thrifty White PharmacyLead Clinical Pharmacy Technician Thrifty White PharmacyLead Clinical Pharmacy TechnicianMaple Grove, MNThis role focuses on patient engagement, medication management, and collaboration with pharmacists to improve health outcomes in all settings including but not limited to community, long-term care and specialty services. o Develops and follows up on long term care (LTC) business through immediate communication and attention to the needs of the nursing homes, group homes and assisted living residences.
TriWest Healthcare AllianceClinical Quality Review Team Lead TriWest Healthcare AllianceClinical Quality Review Team LeadMinneapolis, MNRemoteFull timeThe team lead supports clinical and non-clinical staff supporting CQM programs by providing training and onboarding of new staff; determining work assignments; performing audits for clinical records and/or work accuracy; and ensuring effective, consistent and accurate workflow. Technical Skills: Comprehensive knowledge of research methodology; proficient applying appropriate data analysis processes; knowledge of managed care principles and methods; knowledge in the application of clinical criteria; proficient with Microsoft Word, Excel, and PowerPoint.
Thrifty White PharmacyClinical Pharmacy Technician Thrifty White PharmacyClinical Pharmacy TechnicianMaple Grove, MNThis role focuses on patient engagement, medication management, and collaboration with pharmacists to improve health outcomes in all settings including but not limited to community, long-term care and specialty services. · Skill in operation of the following tools and equipment; cash register, computer terminal, copy machine, credit card processing equipment, phone, and calculator.
BrightStar Care Northwest Compassionate Care, LLC,Home Care Clinical Director BrightStar Care Northwest Compassionate Care, LLC,Home Care Clinical DirectorMaple Grove, MNCompetitive Compensation $105,000-125,000k per year (total compensation comprised of base salary and quarterly bonuses, with consideration of experience and can-do attitude ) . • Lead comprehensive clinical assessments, developing, implementing, and adjusting individualized care plans for both skilled and non‑skilled clients.
Optigy GroupCenter Clinical Director in Detroit, MI making $360K+ Annual Compensation Optigy GroupCenter Clinical Director in Detroit, MI making $360K+ Annual CompensationWarren, MINNESOTA$280,000–$300,000 / yearTo support continued growth, our client is seeking high-caliber primary care physicians and clinical leaders who are motivated by purpose, professional development, and the opportunity to make a meaningful impact in the lives of patients and communities. Our client is a physician-led, mission-driven primary care organization dedicated to transforming healthcare for seniors through high-quality, value-based care.
VIDA DiagnosticsManager, Clinical AI Partnerships & Integration VIDA DiagnosticsManager, Clinical AI Partnerships & IntegrationEdina, MNThis role works across external AI partners and VIDA’s internal Science, Engineering, Clinical Operations, and Commercial teams to ensure partner solutions are evaluated, integrated, deployed, and executed effectively across clinical trials. The Manager, Clinical AI Partnerships & Integration is responsible for the hands-on execution and operational success of VIDA’s clinical AI partner integrations.
Olmsted Medical Center-MAINClinical Informaticist II Olmsted Medical Center-MAINClinical Informaticist IIRochester, MN$36.06–$45.07 / hourPart timeFacilitates meetings with clinical staff and stakeholders to outline workflow and processes to determine which upgrade options and features to implement and for planning, developing and implementing enhancements. Strong customer service skills used in assisting coworkers, end users, and vendors – pleasant, professional, "customer" oriented.
Artech LLCNewClinical Strategy Specialist Artech LLCClinical Strategy SpecialistMaple Plain, TNThe Global Clinical Strategy Lead for Orthopedics and Robotics is responsible for developing and executing global clinical and economic evidence generation strategies to support new product introduction, expand adoption, and ensure continued regulatory approval and market access. This role works across the full product lifecycle, partnering closely with cross-functional teams including R&D, clinical operations, regulatory affairs, HEOR, medical affairs, and marketing to align evidence strategies with business and regulatory needs.
Duluth Health ServicesNewClinical RN Nurse Manager Duluth Health ServicesClinical RN Nurse ManagerDuluth, MN$78,000–$83,200 / yearPart timeOur team of dedicated healthcare professionals fosters a compassionate and supportive environment for both residents and staff. About Us: Viewcrest Health Center is a premier long-term care facility committed to providing exceptional care to our residents.
Windom Area HealthClinical Nurse Coordinator Windom Area HealthClinical Nurse CoordinatorMankato, MN$31.39–$47.09 / hourThe specialty clinics include chiropractic, cardiology, mental health, psychiatric care and medication management, pain management, podiatry, ophthalmology, sleep studies, urology, vascular, orthopedics, obstetrics, gynecology, and general surgery. Your care options include a hospital, emergency department, imaging, laboratory, the Birth Place, wound center, diabetic education, nutritionist, infusion, cancer care, and specialty clinics.
Minnesota Urology P.A.Clinical Medical Assistant Minnesota Urology P.A.Clinical Medical AssistantPlymouth, MN$24.80–$31 / hourThis in-person role offers the opportunity to support providers in delivering high-quality, patient-centered care while making a positive impact on patients' daily experiences. This role may require occasional travel to satellite clinic locations, providing opportunities to expand your experience and work alongside a variety of providers.
Eden Senior CareNewRegional Clinical Director Assisted Living - Minnesota Eden Senior CareRegional Clinical Director Assisted Living - MinnesotaMinneapolis, MN$110,000–$145,000 / yearSpecializing in Assisted Living, Memory Care, and Independent Living services, Vista ensures unparalleled personalized care and 24-hour assistance for our residents, assuring a consistent and exceptional experience. We are seeking a highly motivated and experienced Regional Clinical Director - Assisted Livingto support our Minnesota region, including communities in the Minneapolis and Rochester areas.
Newport HealthcareClinical Director Newport HealthcareClinical DirectorSt. Cloud, Minnesota$88,000–$120,000 / yearGood at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration; can simplify complex processes. Responsibilities include: interviewing, hiring, and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems following Newport Healthcare’s protocols.
Quidelortho CorpNewField Application Specialist, Clinical Lab & Transfusion Medicine - Minnesota Quidelortho CorpField Application Specialist, Clinical Lab & Transfusion Medicine - MinnesotaMNRemote$80,000–$98,000 / yearResponsible for driving solution implementation, providing both proactive and reactive customer support, optimizing customer laboratory configuration, and contributing to ultimate retention and menu expansion of current customers by teaming with Laboratory Account Managers (AMLs) and Strategic Account Executives (SAEs), as applicable. Customer Retention: Maximize customer retention rates by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training (on-site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework.
Fresenius Medical CareNewClinical Coordinator - Charge Registered Nurse - Dialysis Fresenius Medical CareClinical Coordinator - Charge Registered Nurse - DialysisHermantown, MN$79,394–$132,205 / yearWith Facility Administrator conduct staff meetings at least monthly or as needed to keep patient care staff informed of changes in patient care needs or operations to improve delivery of care. Minimum of 12 months of nursing experience, plus 6 months of specialized experience providing clinical nursing care to dialysis patients, in either a chronic or acute setting.
Olmsted Medical Center-MAINClinical Informaticist I Olmsted Medical Center-MAINClinical Informaticist IRochester, MN$33.02–$41.28 / hourPart timeStrong customer service skills used in assisting coworkers, end users, and vendors – pleasant, professional, "customer" oriented. Maintains communication with vendor, user groups, department managers, subject matter experts, super users and other stakeholders as appropriate.
Carefree LivingNewDirector of Nursing/ Clinical Supervisor Carefree LivingDirector of Nursing/ Clinical SupervisorBurnsville, MNOur Burnsville Carefree Living community is seeking an experienced and compassionate Director of Nursing to lead our growing Assisted Living and Memory Care campus. This is an exciting opportunity for a strong clinical leader who is passionate about resident-centered care, team development, and creating a positive culture for both residents and staff.