Organizational Skills, Communication Skills, Interpersonal Skills, Customer Relations, Mathematical, Analytical, Grammar / Spelling, Read / Comprehend Written Instructions, Follow Verbal Instructions, Basic Computer Skills, Microsoft Office Suite, Broad understanding of computer system concepts including hardware, software, operating systems and network communications. They are responsible for coordinating with end users in the analysis and documentation of clinical workflows, performing gap analysis, identifying needed process changes, and developing future workflows during the implementation of new solutions or functionality.