BASIC FUNCTION: Under supervision, this position is responsible for providing support to members, clinicians and physicians in the processing of Physical Health clinical appeals including responding to inquiries, conducting outbound calls, conducting research, performing data entry, volume management, productivity tracking, resolving problems by working across departments, and supporting the physical health appeals department. BASIC FUNCTION: Under supervision, this position is responsible for providing support to members, clinicians, and physicians in the processing of Physical Health clinical appeals including responding to inquiries, conducting outbound calls, conducting research, performing data entry, resolving problems by working across departments, and supporting the Physical Health Appeals Department.