Provides skilled assessments, plans and interventions for the support and/or resolution of patient and family crises; problem-solving and decision-making; advocacy and facilitation necessitated by life-changing events (guardianship, abuse, discharge planning, bereavement, end of life issues, financial issues, managed care companies/third party payer matters, Senior Friendly ED/Elder Care, Palliative Care etc); mediation of risk factors and coping with disease or disability. External Contacts: Requires interaction with outside medical personnel, managed care companies/third party payers, regulatory agencies, community agencies, referral sources, state officials, other hospitals, mental health and substance abuse/behavioral health agencies, DCYF, Alliance, Indigent programs, shelters, and DEA.