Our teams oversee high-volume centralized scheduling and call center operations, new patient referral intake and navigation, enterprise template and capacity management, workforce training and quality oversight, and scheduling pathways and technology optimization, including decision tree development and digital innovations. The Administrator for Access Training Design is responsible for leading the strategy, design, development, delivery, and continuous improvement of enterprise training programs that support centralized scheduling, registration, referral workflows, and ambulatory access operations within the Patient Access Organization.