Serves as the primary welcoming presence for visitors, vendors, guests, and members of the public, both in person and over the phone Oversees the Welcome Desk and coordinates visitor access to maintain a welcoming, organized, safe, and environment Represents the organization by demonstrating exceptional hospitality and customer service and reflecting C&MA core values and culture from the moment visitors enter the building Cultivates a warm, hospitable, and highly accessible environment for National Office visitors, guests, vendors, and the general public Responds to general questions about the National Office, facilities, events, and available resources, providing accurate information or directing inquiries to the appropriate resource Coordinates National Office tours and assists visitors with general questions and needs Provides hospitality support, including maintaining visitor amenities. This position works under the direction of the Project Manager for Alliance Place and serves as the welcoming face and voice of The Christian & Missionary Alliance (C&MA) National Office and One Alliance Place while providing hospitality, customer service, administrative, security, and event coordination support to ensure a welcoming, professional, and safe environment.